Customer Service Representative - Onsite

Category : CustomerService / Support

AboutTP

Teleperformance is a global, digitalbusiness services company. We deliver the most advanced,digitally powered business services to help theworld’s best brands streamline their businessin meaningful and sustainableways.

With more than 500,000 inspired andpassionate people speaking more than 300 languages, our globalscale and local presence allow us to be a force of good insupporting our communities, our clients, and theenvironment.

Benefits of working with TPinclude :

• PaidTraining
• Competitive Wages
• Full Benefits (Medical, Dental,Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagementprograms

Teleperformance and You

Through a balanced high-techand high-touch approach blendedwith deep industry and geographic expertise, we makepeople's lives simpler, faster, and safer.

We help companiesadapt quickly to changing needs, and are inspired to deliver onlythe best in all that we do. You will become a key contributorin making that happen .

As the eyes andears for our team fielding customer inquiries and findinginnovative ways to respond, you will work in a collaborative andengaging environment.

You will have the chance to interact withpeople from all walks of life, and no two days will be the same. Asyou continue to grow and challenge yourself, you will discover yourpotential can take you anywhere you want to go.

Did you know thatour Chief Client Officer started her career at Teleperformance asan agent and advanced to the pinnacle of the company?

AtTeleperformance, the sky is the limit!

This position willbe based onsite at our Brownsville, TX sitelocation.

YourResponsibilities :

• Deliver exceptional service to our highvalue customers by providing best-in-classservice
• and solutions to grow customer relationships within setstandards via phone andchat
• channels.
• Provide accurate information andassistance to customers regarding their creditcard
• accounts, products, andservices.
• Identify and resolve customer issuesefficiently while adhering to company policiesand
• procedures.
• Educate customers on the features andbenefits of the credit card and savings productsand
• services.
• Proactively identify opportunities toenhance the customer experience andpromote
• customerloyalty.
• Maintain accurate records of customerinteractions and transactions in thecompany's
• systems.
• Meet or exceed established goals forall performance metrics, including call / chatquality,
• productivity, and schedule adherence toprovide an exceptional level of serviceto
• customers.
• Provide first call / chat resolutionwhile following strict procedures that meetregulatory
• and complianceguidelines.

We’re looking for fearless people people who are inspired to deliver only the best in all that wedo.

• High School diploma orGED.
• 1+ year related customer service-related experience.(Preferred credit cardcustomer
• service)
• Strong computer efficiency : Familiaritywith basic computer
• applications and the ability tonavigate multiple systems
• simultaneously.
• Ability to multitask and thrive in afast-paced environment.
• Empathetic demeanor and a genuinedesire to help others.
• Excellent communication skills, bothverbal and written.
• Strong problem-solving abilities andattention to detail.
• Availability to work a flexibleschedule, including evenings, weekends, andholidays.

Preferred

• 2+ years of solid working knowledge ofall Customer Service functions within a contact center.
• Demonstrated ability to understand andcan clearly explain complex concepts in a customer centricmanner.
• Ability to de-escalate customer issues and provide bestin class service.

Be Part of Our TPFamily

It is our mission toalways provide an environment where our employees feel valued,inspired, and supported, so that they can bring their best selvesto work every day.

We believe that when employees are happyand healthy, they are more productive, creative, and engaged. Weare committed to providing a workplace that is conducive tohappiness and a healthy work-life balance.

We also believethat to be our best selves, we need to be surrounded by people whoare positive, supportive, and challenging.

We are committed tocreating a culture of inclusion and diversity, where everyone feelswelcome and valued.

Teleperformance isan Equal OpportunityEmployer