Commercial Services Specialist II (Manheim)

Job Description

Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified etc.

Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.

Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work / repairs for each customer vehicle.

Contact customer coordinators, service vendors and / or account representative when the information is missing.

Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.

Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.

Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.

Seek floor price information from account representative and enter it into computer system.

Print gate passes for upstream sales and complete requests from clients or third-party sellers.

In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing / closing records.

Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.

Prepare various reports identified in client agreements.

Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.

Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).

Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets.

Request any invoices needed.

Coordinate with management with necessary adjustments within Workbench.

Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.

Follow up on aged titles to ensure vehicle qualification and reduce cycle time.

Work with Front Office regarding title issues.

Collaborate with client redemption customers to schedule appointments and / or facilitate units returning to repo lot for redemption.

Partner with Auction Dispatcher on units vended out to dealerships and update clients.

Manage / reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.

Partner with various departments to ensure all regulatory and compliance requirements are met.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such.

Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Qualifications :

High School Diploma / GED and 3 years’ experience in a related field.

OR the right candidate could also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline;

OR 5 years’ experience in a related field

• Bachelor’s degree in a related discipline preferred.
• Strong verbal and written skills required.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Strong organizational skills required.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Commercial Services Specialist preferred.

Does this position have direct reports? NO YES If Yes, estimated # 4+

Reports to : Supervisor Manager Director / AVP level VP or above

WORK ENVIRONMENT

Work Environment : Typical office environment Subject to outside environmental conditions

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.