SENIOR MANAGER, GTM REVENUE ANALYTICS

About you

The Senior Manager, GTM Revenue Analytics plays a crucial role in leading and empowering the Customer Success and Sales teams to scale and enhance revenue growth for Udemy.

This position involves designing, managing, and tracking non-product experiences across the entire lifecycle, driving visibility, transparency, and accountability for revenue growth within the GTM Ops function.

The role will report directly to the Senior Director of Udemy Business Analytics.

About this role

• Strategic Leadership :
• Lead and manage a team of 4-5 professionals, providing strategic direction and guidance to support the GTM Ops function.
• Collaborate with cross-functional teams to ensure alignment and harmonization of processes, workflows, and technology within Udemy for Business.
• Operational Excellence :
• Develop, implement, and optimize sales processes, workflows, and data management to enhance operational efficiency.
• Establish and maintain Key Performance Indicators (KPIs) for sales development and customer success, supporting the rhythm of the business through regular reporting.
• Revenue Growth :
• Monitor the sales pipeline from lead to conversion, tracking and analyzing relevant metrics to provide actionable insights.
• Conduct monthly and quarterly analysis of customer retention across all segments, tracking and reporting on ARR, ACV, and customer counts by industry segment.
• Analytical Support and Proactive Insights :
• Evaluate business performance, diagnose root causes, and provide proactive data-driven insights to stakeholders in the Sales and Customer Success Ops teams.
• Make recommendations to improve business partners' productivity and performance, actively reviewing and identifying leading and lagging indicators.

What you'll be doing

• Cross-functional Collaboration :
• Act as a trusted thought partner to a range of cross-functional stakeholders across Udemy, fostering collaboration and synergy.
• Work closely with the UFB Revenue Ops team to ensure harmonization of processes, workflows, and technology between the new ventures team and Udemy for Business.
• Analytical / Data Science Mindset and Leadership :
• Coaching team through best practices of dataset creation, pipelining, and standardization to build up a base layer of quality datasets to build analyses off of.
• Providing thought leadership & hands on support for our team's approach to dashboarding and business intelligence (built in Tableau).
• Implementing data science and statistical tactics such as regression, time series modeling, and other predictive modeling to forecast key business metrics and build alerting to spot areas of risk early.

What you'll have

• Bachelor's degree in a related field.
• Tech-curious mindset with a proven ability to seek creative solutions using process and technology.
• 6-10+ years of relevant sales / business operations experience, demonstrating a solid understanding of SaaS business models and expertise in using Salesforce.com.
• Mastery over SQL in Redshift and S3 environments, as well as experience with statistical analysis and automation with Python.
• Familiarity with data pipelining via tools like DBT and Airflow.
• Familiarity with statistical concepts, such as experimentation, regression, time-series modeling, and other predictive modeling.
• Command over Business Intelligence tools (such as Tableau) and a strong point of view on best practices for dashboarding
• Excellent command of Excel, including lookups, pivots, formulas, and a high degree of confidence in handling and analyzing large datasets.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company.

Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone.

Here are some of the things we love about life at Udemy :

We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first.

We want you to be able to bring your authentic self to work because when we all do, we're better for it.

Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression.

You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

We will consider for employment qualified applicants with arrest and conviction records.

Our Benefits Start With U

Our benefits package at Udemy starts with U and is grounded in mission-driven benefits that intentionally align with our core values.

Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the United States :

• Core Benefits : Comprehensive medical, dental, vision, life / AD&D, and disability coverage
• HSA / FSA / Commuter : Pre-tax savings / spending plans, including HSA employer contributions
• Transgender Benefits : Expanded medical coverage for gender-affirming care
• Parental Benefits : Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week ease-back program that enables parents to return part-time at full pay
• Whole U : Fully paid memberships for meditation / mindfulness, therapy / coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
• Learning : Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
• Retirement : Pre-tax and Roth 401(k) plan with an employer contribution
• Charitable Giving : Corporate charitable match for eligible nonprofits and charities
• Vacation : Flexible vacation for salaried Udemates and fifteen days per year for hourly
• Holidays : Twelve paid holidays throughout the year
11 days ago