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Distribution Center Department Manager — Outbound Operations

Distribution Center Department Manager — Outbound Operations

Schneider SaddleryChagrin Falls, OH, US
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Who We Are At Schneider Saddlery , we believe life’s best moments happen anywhere there are horses — and we’re proud to help make those moments possible.

Family-owned since 1948, we’ve grown into one of the nation’s leading equestrian retailers by staying true to our roots :

  • quality, integrity, and genuine care — for our customers, our products, and each other.
  • As our business continues to expand, we’re seeking a results-driven, people-focused leader to manage our Outbound Operations .
  • This role is ideal for someone who thrives in a fast-paced environment and is equally passionate about operational excellence and team development.
  • About the Role The Outbound Department Manager will oversee all aspects of outbound distribution — from order fulfillment and packing to staging, loading, and shipping.
  • You’ll lead a dedicated team focused on ensuring that every order leaves our facility on time, accurately, and with the level of care our customers expect.
  • This role is both strategic and hands-on , requiring strong leadership, communication, and process improvement skills.
  • As we continue modernizing our operations and systems, you’ll play a key role in driving change, optimizing workflows, and fostering a culture of accountability and collaboration.

Key Responsibilities Lead & Inspire :

  • Motivate and guide the outbound team to achieve operational excellence through clear communication, accountability, and recognition.

    • Drive Performance :

  • Manage daily outbound operations, ensuring productivity, order accuracy, and on-time shipments.

    • Develop People :

  • Coach, train, and mentor team members to grow their skills, engagement, and contribution.

    • Build the Culture :

  • Promote a positive, respectful, and safety-focused environment that aligns with Schneider’s values.

    • Monitor & Improve :

  • Track KPIs related to throughput, accuracy, and efficiency.
  • Analyze trends and implement process improvements.

    • Lead Change :

  • Support and guide the team through evolving systems and initiatives with clarity, empathy, and consistency.

    • Champion Safety & Quality :

  • Uphold high standards for safety, product handling, and quality at every step.
  • Qualifications Minimum 5 years of leadership experience in a distribution, warehouse, or fulfillment center environment.
  • Demonstrated ability to lead teams through change while maintaining engagement and performance.
  • Strong organizational, communication, and analytical skills.
  • Proven ability to manage staffing , including onboarding, performance management, and team development.
  • Experience interpreting and leveraging operational metrics to drive performance.
  • Ability to create and refine processes that enhance efficiency and accountability.
  • Hands-on leadership style — comfortable working on the floor and leading by example.
  • Proficiency with warehouse management systems (WMS) , scanners, and shipping software.
  • Commitment to safety, quality, and integrity in all aspects of work.

    • Physical ability to stand, walk, and lift up to 50 lbs as needed Our Core Values We the Customer :

  • Serve for the moment, connect for a lifetime.

    • Innovate & Simplify :

  • Show up curious, imagine possibilities.

    • Challenge with Trust :

  • Question respectfully and move forward together.

    • Win or Learn :

  • Pursue excellence, experiment often.

    • More with Less :

  • Be resourceful, work smarter.
  • What Success Looks Like Orders are shipped accurately, safely, and on schedule.
  • The team feels valued, supported, and proud of their work.
  • Continuous improvement becomes part of the daily rhythm.
  • Outbound operations run efficiently with measurable performance gains.
  • You’ve built a strong, motivated team culture that reflects Schneider’s values.
  • Why You’ll Love Working Here Competitive compensation with performance incentives.

    • Comprehensive benefits package :

  • medical, dental, vision, and 401(k) .
  • Paid time off and holidays.
  • Employee discounts on Schneider products (your horse will thank you!).
  • Family-first, people-focused culture.
  • Real opportunities for career growth as we continue to expand.
  • Join the Schneider Family If you’re a people-first leader who thrives in fast-paced operations and is driven to deliver results through teamwork and process excellence, we’d love to meet you.
  • Bring your energy, empathy, and leadership to the heart of our distribution center — and help us deliver the Schneider Saddlery experience our customers rely on.

    • Apply today and be part of a team that’s building something exceptional.   Powered by JazzHR

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    Distribution Center Manager • Chagrin Falls, OH, US