Senior Relationship Manager - JR1032275

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent.

Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.

Responsibilities :

• Act as the front line; supporting members of the team and management to maintain and grow our client base
• Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
• Act as a client advocate and interface between all departments
• Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
• Use experience to support the developmental needs of fellow associates
• Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
• Participate in ongoing projects, including drafting written requirements or procedures as requested
• Research and respond, in a timely manner, to requests all client requests and inquiries
• Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
• Participate in offseason training and projects

Qualifications :

• Possess 2+ years' experience in a senior client relations / project administrator role or equivalent
• BA / BS degree preferred and / or equivalent work experience
• Excellent written and verbal communication and interpersonal skills
• Excellent negotiation and analytical skills
• Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
• Proficiency in Microsoft Office Suite
• The ability to work in a highly collaborative and dynamic environment
• Communicate effectively and efficiently across departments, with staff, senior management and clients
• Provide extraordinary client service to our clients and associates
• Maintain favorable client relationships in order to identify additional service needs
• Ability to work well independently as well as part of a team

Compensation : $32.00 / hour, bonus eligible

Broadridge Financial Solutions offers a comprehensive benefits program to help you and your family protect your health and financial security.

• Medical May be eligible to select from three medical plans including a Health Savings Account compatible plan
• Dental May be eligible to select from three plans including certain orthodontia coverage
• Vision Insurance May be eligible to select from a voluntary plan covering a full range of vision care services
• Health Savings Accounts May be eligible to participate in a tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts Eligible to participate in a tax-advantaged spending accounts for healthcare and / or dependent daycare expenses
• Disability Insurance Eligible for company provided Short-Term and core Long-Term disability insurance coverage with the option to purchase supplemental Long-Term disability insurance coverage, which provides income replacement for illness or injury
• Voluntary Insurance Eligible to purchase certain additional insurance coverage like Critical Illness, Hospital Indemnity, and Group Accident and may be eligible to purchase a Personal Accident Insurance policy
• Life Insurance May be eligible for basic term life coverage with the option to purchase additional supplemental life coverage
• Paid Time Off Vacation, personal leave, sick leave, holidays, jury and bereavement leave
• Vacation Flex Opportunity to purchase additional vacation time
• Retirement Saving Programs Opportunity to participate in the Broadridge 401(k) Plan
• Educational Assistance May be eligible for financial assistance for qualifying courses
• Employee Assistance Program Eligible for short-term confidential counseling service.
15 days ago