Customer Service Representative for a manufacturer / distributor located in Cerritos CA.
Long Term Temporary with possibility of Hire. Pay rate is $19-26.50 / hr, depending on experience. Hours can range from 7 : 00 am - 3 : 30 pm, Monday-Friday.
Occasional evening and weekend work may be required as duties demand. Company will complete a background check prior to start.
This position is primarily responsible for assisting customers with questions regarding products and services, describing the product evaluation and providing repair solutions.
Duties :
- Using LMS / CRM system to search case related information and answer customer questions;
- Responsible for providing customer service, updating customers about the repair process and answer any questions they may have;
- Provide excellent customer service experience;
- Record the communication with customers, ensure accurate information internally and identify any areas for improvement for customer satisfaction;
- Be able to provide customer service independently and present the optimal service solution to customers;
- Explains in easy terms how to resolve technical issues.
Requirements :
- Associate degree or above.
- Previous Call Center experience for electronic products preferred.
- Ability to type 30 words or more per minute.
- Fluent in 2 or more languages preferred; French is a plus.
- Excellent communication skills.
- Able to use Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software.
- Proficient in Microsoft office suite.
- Ability to maintain a calm, positive attitude.
- Commitment to provide excellent customer service.
- Ability to work in a team environment.
- Ability to solve problems.
Compensation / Pay Rate (Up to) : $19.00 - $26.50 Per Hour
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