HVAC Residential Service Tech

Job Description

Job Description

Salary :

RESIDENTIAL SERVICE TECH

Department : Residential Service Reports To : Residential Service Manager Last Updated : July 2025 Status & Salary : Full Time, Part Time, Non-Exempt :

SUMMARY OF ROLE

Howells Heating & Air Residential Service Tech is responsible for diagnosing, repairing, and maintaining heating, ventilation, and air conditioning systems in residential settings. This role involves providing exceptional customer service while ensuring systems operate efficiently, safely, and in accordance with local codes and manufacturer specifications. The technician must be skilled in troubleshooting a wide range of HVAC equipment, from traditional furnaces and air conditioners to modern energy-efficient systems. Strong communication, time management, and technical abilities are essential, as the technician represents the company in customers' homes and plays a key role in client satisfaction and retention.

ESSENTIAL DUTIES

include but are not limited to :

1. Inspect, troubleshoot, and repair residential HVAC systems including furnaces, heat pumps, air conditioners, and ductless systems

2. Perform routine maintenance and seasonal tune-ups on HVAC equipment

3. Install and replace parts and components as needed, ensuring all work meets manufacturer and code specifications

4. Provide clear and professional communication with homeowners regarding system issues, repair options, and maintenance recommendations

5. Responsible for communicating with CSR as it relates to schedule changes, problems encountered, if parts are needed and / or warranty issue

6. Complete service reports, invoices and collects payment, and documentation accurately and promptly

7. Maintain a clean and organized work vehicle and ensure inventory is stocked with necessary inventory and tools; responsible for transporting vehicle for proper periodic maintenance

8. Maintain knowledge of industry standards, OSHA compliances and adherence to all company policies and procedures

9. Adhere to all safety protocols, company policies, and industry best practices

KNOWLEDGE, SKILLS & ABILITIES

Education sufficient to effectively and efficiently apply industry and company standards as it applies to the proper diagnosing, troubleshooting, repairing and / or installation of HVAC equipment

Knowledge and understanding of the appropriate use of technician tools

Ability to read and interpret technical manuals, wiring diagrams, and schematics

Excellent customer service and communication skills

Self-motivated with strong attention to detail and time management

Ability to work independently and as part of a team in varied weather conditions

Ability to lift and carry materials weighing up to 50 lbs.

Capable of working at heights, on ladders, and in tight spaces

MINIMUM QUALIFICATIONS

High school diploma or educational equivalent

Valid drivers license with clean driving record and reliable transportation

2+ years experience in HVAC serving and maintenance

Must be EPA certified

Ability to successfully pass a background check and other pre-employment screening

CPR and first aid certified or agreeable to become certified

ADDITIONAL DESIRED QUALIFICATIONS

Nate certification

HVAC trade school or formal training program

PHYSICAL REQUIREMENTS

Must be able to lift, carry, push, and pull up to 50 pounds regularly

Frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl

Must be able to climb ladders and work from heights, including rooftops

Ability to work in various environmental conditions, including heat, cold, dust, and confined spaces

Manual dexterity and hand-eye coordination to operate tools and equipment safely