Team Lead

FOH Café Team Lead is responsible for ensuring smooth daily operations, exceptional guest experiences, and efficient coordination between staff and management. This role combines leadership, customer service, and operational management within a café or coffee shop environment.

Key Responsibilities

1. Customer Experience

• Greet and engage customers, ensuring a warm and welcoming environment.
• Resolve customer complaints or issues promptly and professionally.
• Monitor service quality and ensure consistency in customer interactions.

2. Team Leadership

3. Operations Management

4. Sales and Financial Duties

Required Skills and Qualifications

Experience : 3+ years in a café, restaurant, or hospitality environment, with at least 1 year in a supervisory role.

Skills : Strong communication, leadership, and problem-solving abilities.

Technical : Proficiency with POS systems and basic cash handling.

Knowledge : Understanding of food safety standards and customer service best practices.

Preferred Attributes

Positive, team-oriented attitude with a hands-on leadership style.

Ability to multitask in a fast-paced environment.

Passion for coffee, food, and creating memorable guest experiences.

Typical Work Environment

Fast-paced café or coffee shop setting.

Requires standing for long periods and occasional lifting of up to 25 lbs.

Flexible scheduling, including weekends and holidays.

In summary, the Front of the House Café Team Lead acts as the bridge between management and staff, ensuring that operations run smoothly, customers are satisfied, and the café maintains its brand standards.