International Lead, Glendale, AZ (Litchfield Park)

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers.

With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables.

This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world.

Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind.

Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

Description : In this role, you will be responsible for the coordination and timely shipment of international customer orders, ensuring the smooth facilitation of international freight movement for key customers.

POSITION QUALIFICATIONS

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance.

These competencies are generally demonstrated through specific service, education, or training.

Knowledge :

• Team Lead experience in a fast paced distribution center environment.
• Basic math skills.
• Must speak, read, write and comprehend English. Bilingual in English / Spanish, highly preferred.
• Able to lift 50 lbs. on a continuing basis.
• Demonstrated ability to follow instructions & work requirements with little supervision.
• Excellent organizational and communication skills.
• Ability to maintain a good working relationship with team members.

Level of Experience :

The ideal candidate will have 2 to 3 years of experience in logistics operations and customer service, along with a positive, team-oriented attitude.

Experience with ocean export logistics, including export documentation, customs procedures, and international shipping regulations and documentation.

2+ years warehouse experience in a lead capacity.

Level of Education :

• High School Diploma or equivalent
• Associates Degree preferred.

Skills & Abilities :

• Intermediate to Advanced experience with Microsoft Excel, Word, Outlook, and Teams.
• Facilitating meetings with internal business partners.
• Ability to handle a fast-paced environment and challenging workload.
• Process oriented.
• Provide exceptional customer service internally and maintain strong carrier relations.
• Respond to and resolve customer complaints in a timely manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to lead and manage others, while promoting a teamwork environment.
• Demonstrates effective verbal, written, and interpersonal communication.
• Proactive in anticipating and alerting others to problems.
• High detail orientation.
• Takes initiative and needs little.

Travel

0-10% as business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate with customer services regarding order status, shipment tracking, inquiries, and issue resolution via phone and email.
• Update logistics information, purchase orders, and sales orders within the company's systems.
• Coordinate and manage ocean export operations, including arranging shipments, preparing export documentation, and ensuring compliance with international shipping regulations.

OTHER RESPONSIBILITIES

• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market.

This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve.

We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.