PRODUCT SUPPORT ANALYST

We have an exciting opportunity for a Product Support Analyst with our industry-leading client in NYC.

Hybrid 3 days onsite - 2 days NYC, 1 day Purchase, NY

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate : $43 - $47 / hr. w2

Responsibilities :

Monitor, resolve system errors, disruptions. Document resolution. Manage Incident as per ITIL lifecycle. Liaise with upstream data providers to resolve issues.

Respond to and solve inquiries and operations requested by users. Document, Review, handling and resolution steps for support scenarios.

• Prepare and present stability reports and presentations. Analyze Alert and Stability trends and make recommendations. Investigate root cause of the issues, Inform and educate developers about the cause so that developers and mitigate the root cause.
• Automate (1) Resolution of common problems (2) Routine investigations (3) Routine user requests using scripts or available programming platform.

Lead reliability or business driven projects. Perform reliability engineering

• Work closely with engineering / development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
• Troubleshoot issues across the entire stack : hardware, software, application and network.
• Mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
• Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Participate in on-call rotation and periodic conference calls with other specialists from other time zones.

Requirements :

• Hands on experience with UNIX
• Hands on experience with SQL based database
• Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB
• Excellent analytical and communication skills
• Ability to prioritize and willingness to take ownership
• Problem solving mindset and solution enabler
• Great Problem trouble shooting and debug ability
• Familiar with Financial Products like Equity and Fixed Income, securities, different type of risks in an investment bank, Trade flow
• Should be able to contribute in system design and architecture with strong database knowledge.
• Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate;

other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.

com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact [email protected] .

Job ID : 386355

About Eliassen Group :

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes.

Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks.

We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check !