Job Description
Job Description
Who we are
We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve.
We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.
Our mission
Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.
Our values
- Passion : We have an unrelenting drive to be great. Quality service is our #1 priority.
- Commitment : We do not shy away from accountability. We together as a team and embrace the spirit of service.
- Leadership : We are competitive leaders in our markets and a go-to source for finance and lending.
- Community : We’re proud to support each other and our local communities. We win when our customers win.
To learn more about us, visit www.firstnationalbanks.bank.
About the role
The Personal Banker is responsible for ensuring customer satisfaction and making decisions on behalf of the bank by assisting with a wide variety of duties including opening new accounts.
This role supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses.
This position is located in Plymouth, MN, and is not a remote position.
What you will do
- Provides courteous attention to customers promoting satisfied and long-term financial relationships while contributing to the overall profitability of the bank.
- Ensures customers receive timely and high-quality customer service. Greets and addresses customers with respect and by name.
- Participates and shows initiative towards sales and promotion of bank products and services.
- Possesses the knowledge to assist customers in a variety of areas, including new accounts, updating accounts, electronic banking, ACH and wire transfers and is able to offer solutions that fit specific customer needs.
- Develops an understanding of internal bank policies, as well as a strong understanding of banking regulations.
- Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and an understanding of existing policies to answer questions and problem-solve.
- Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
- Demonstrates leadership in bringing bank staff together to meet strategic goals.
- Other duties as assigned.
What you will need
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field of study preferred.
- 2+ years Banking experience preferred.
- Understanding of banking regulations required, training provided.
- Experience with electronic banking desired.
What we offer
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation, Sick, and Holiday time
- A competitive 6% 401k match
- And more!
Candidate must pass a pre-employment screening including credit history and criminal record check.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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