Office Manager/Customer Service
Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
About Us :
Reliable Appliance is a leading appliance repair company dedicated to providing top-notch service to our customers. We pride ourselves on our commitment to quality, reliability, and customer satisfaction.
Position Overview :
We are seeking a highly organized and customer-focused Office Manager & Customer Service Representative to join our team.
This role requires high energy and a great attitude. In this role, you will be responsible for managing office operations, booking service calls, and ensuring efficient route management for our technicians.
You will also oversee a team of three call takers, ensuring a smooth and efficient workflow.
Key Responsibilities :
- Handle customer inquiries and book service calls for technicians
- Manage daily schedules and routes for service technicians
- Supervise and support a team of three call takers
- Maintain a well-organized and efficient office environment
- Provide excellent customer service and address any customer concerns
- Coordinate with technicians to ensure timely and efficient service delivery
- Assist with administrative tasks as needed
Qualifications :
- Previous experience in office management and customer service
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency in using scheduling and office management software
- Ability to work effectively in a fast-paced environment
- Problem-solving skills and attention to detail Benefits :
- 401k plan
- 401k plan
- Health insurance
- Generous Paid Time Off (PTO) policy
- Friendly and supportive work environment
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