GENERAL SUMMARY :
Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers / customers.
Advocates on the caller / customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers / customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
EDUCATION / EXPERIENCE REQUIRED :
- High school diploma or G.E.D. equivalent required.
- One year of experience related to patient admitting, registration and / or insurance eligibility and verification in a hospital or medical office setting preferred.
- EPIC training / experience preferred. Insurance payor systems experience preferred.
- ICD-10 medical terminology experience preferred.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical / non-clinical staff.
- Must be willing and able to instruct others.
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Additional Information
Organization : Corporate Services
Department : Outpatient Registration - HFWB
Shift : Day Job
Union Code : Not Applicable
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