Procedural Operations Manager

Anticipated closing date : 9 / 30 / 2024 Position : Procedural Operations Manager Responsible to : Director of Health Center Operations Schedule : Monday - Friday, 9am-5pm Remote : 75%, Onsite : 25% Position Salary Range : $104, $131, year Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $104, $117, year Exempt Required driver : Yes

Summary : The Procedural Operations Manager (POM) is responsible for directing the operational activities of the individual Health Centers within their Regional Zone.

The health centers in the Procedural Manager’s portfolio include procedural abortion sites. They are accountable for cultivating high-performing Health Center Managers that exceed expectations for Key Performance Indicators and comply with all compliance regulations and agency policy and procedures.

To do this, Procedural Regional Operations Manager is expected to be a strong leader, mentor, and coach and utilize those skills to build their management and staffing line.

This Procedural Operations Manager (POM) position will lead, in partnership with clinical leaders, 4 health centers, 70+ teammates, and provide oversight of operations with complete accountability for approximately $6MM P&L.

This role provides strategic and tactical leadership, counsel, and direction to the leadership teams of those assigned facilities to ensure safe, efficient, and ethical patient care.

Additionally, the Senior POM identifies and develops strategic growth opportunities, monitors zone performance, and works closely with the Director of Health Center Operations (DHCO) and Vice President of Patient Services to develop strategies in alignment with PPRMs mission and values.

Travel is a big part of this role : Travel is required and is a significant portion of this role. Travel expenses are health centers are located in Colorado along the Front Range (Ft Collins, Colorado Springs, Denver) and one health center is located in New Mexico (Albuquerque).

Qualifications :

• You have at least 5 years of demonstrably successful experience in Healthcare Management and operations within a matrixed organization, a strong commitment to customer service, excellent operational strategy, and are committed to cultivating a positive and inclusive culture.
• You drive outstanding performance through the monitoring of key performance indicators (KPI’s) and have demonstrated success in improving operational environments in healthcare.
• You have worked closely and successfully with various members of a healthcare operations team including physicians, licensed independent providers, nurses and unlicensed staff.
• You can work independently while leading a team and are able to identify the root causes of problems and address & implement process improvements.
• You think critically through ideas and problems, are detailed oriented, and have efficient time management skills.
• You see staff growth and development as central to successful have successfully managed a large healthcare team within a matrixed organization and are experienced at coaching, mentoring, and developing supervisors in healthcare settings.
• You understand and have experience maintaining regulatory compliance.
• You may have a bachelor's degree in business, human services, or a health-related field
• Experience working as a leader in a unionized environment is preferred, but not required.

Key Approaches to the Work :

Outstanding Supervisor & Leader

Drives performance through KPI’s

Adept relationship builder

Communication

Proactive Do-er

Inclusion and Equity Champion

Primary Areas of Responsibility / Essential Functions :

Managing High Performing Health Center Managers : You’re responsible for creating a healthy work environment and the conditions for training, coaching, and supervision.

You will provide support that ensures health center managers are skilled and successful in meeting the key performance indicators established for their roles.

You work diligently to build a strong, effective team that embodies the agency’s core values. You will :

• Establish and implement goals, objectives, policies, procedures, and systems to support all operational areas of your health centers.
• Work closely with health center leadership teams to ensure high-quality daily operations of each health center while developing, monitoring, and analyzing budget, financial information cost-effectively, and key performance indicators.
• Collaborate with HR & guide health center leaders to support and participate in the administration and implementation of personnel policies, recruiting, staff supervision, performance evaluation, and disciplinary actions.
• Develop high-performing, competent, skillful, and enthusiastic health center managers while holding them to high standards.
• Maintain positive morale by checking in periodically with staff at all levels.
• Identify career progression opportunities within PPRM for health center staff.
• Step in as interim health center manager if needed.

Excellent and Efficient Health Centers : You ensure health center compliance with all requirements (HIPAA, CLIA, OSHA etc.

as well as the overall operational and administrative success of the center. You have responsibility for financial health and performance indicators, as well as serving as a link between the health centers and other teams and departments that work alongside them. You will :

• Develop accurate health center budgets using historical data and current trends.
• Proactively monitor and intervene, strategically to meet key performance indicators including financial, patient access, patient experience, quality, performance, and other data to assure quality of care and sound business practices. Adjust accordingly.
• Coaches health center leadership teams and also personally reports out data-based metrics related to Key Performance indicators including financials, patient access, patient volume, and other related KPIs as needed.
• Develop and implement long-range plans for health center operations in coordination with the Director of Health Center Operations and the VP of Patient Services,
• Provides information for staff meetings to facilitate communication between administration and the health center. Attend staff meetings periodically and as needed .
• Maintain ongoing communication with the security department to ensure staff and patient safety. Possess a working understanding of internal security systems (cameras, alarm codes, contact lists etc.).
• Develop strong working relationships with other PPRM departments to resolve administrative and operational problems and to ensure the most effective provision of medical services, and adherence to legal and medical standards.
• Respond to security alarm calls as needed.

Abortion Care : We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc.

• Coordinates with clinical staff in the oversight of medical doctors, nurse practitioners, registered nurses, and medical assistants in the provision of medication and procedural abortion care.
• Works closely with Clinical Quality and Risk Management to ensure the highest quality medical care is provided to patients.
• Ensures provider and staff compliance with applicable laws including but not limited to controlled substance purchasing, storage, and administration.

Abortion Care : We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc.

In this role, you will be working with clinicians to ensure they have the appropriate licensing and with payers so that we can provide patient service including abortion care.

Benefits at PPRM include : A predictable schedule and dedicated individualized paid training401K / Safe Harbor Contributions (We contribute to your 401K after an allotted period of time)Medical / Vision / Dental, with extended mental health coverageEmployee Loan ProgramEmployee Assistance Program and WorkLife PartnershipPPRM Internal Benefits ProgramPaid Family Leave / Paid Parental LeavePTO and Sick TimeFloat Holidays (You pick your holidays)Bereavement LeaveAnd More! COVID-19 Vaccine : All employees working directly with patients or working in a health center at any time must have the current COVID-19 vaccine or wear a mask at all times.

Proof must be uploaded upon hire during onboarding. You will upload a picture or pdf of your vaccination card(s).