Customer Service Specialist

Customer Service Specialist

Cambridge Naturals is seeking part-time and full-time Customer Service Specialists to join our team! Cambridge Naturals is an equal opportunity employer committed to assembling a diverse, broadly trained staff.

Immigrants, BIPOC and members of underrepresented groups are strongly encouraged to apply. Compensation is $16.50-$18.00 DOE.

We are seeking a candidate who has the following qualities :

• Knowledge of and / or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and / or Bodycare
• Self-motivated
• Friendly and engaging
• Effective communicator
• Enjoys working in teams and collaborating
• Passionate about retail and customer service
• Detail oriented and organized
• Can multi-task and wear many hats’
• Computer-savvy. Competence with point of sale software is a plus.
• Community-oriented and passionate about building a better world
• Is available to work morning, evening and weekend shifts
• Can lift boxes up to 30lbs

Responsibilities / Activities

Customer Service

• Perform Excellent Customer Service
• Ensure that every customer is provided with an excellent experience (friendly, approachable, helpful attitude and demeanor) and that they (to the best of our abilities) find the products they are looking for.
• Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
• Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for.
• Listen to customer and actively promote our products to meet the customer’s particular needs.
• Front and face systematically through each section, cleaning shelves when needed
• Receiving products onto shelves
• Accurately placing all products from carts / boxes onto store shelves for sale
• Perform closing staff duties as scheduled / needed.
• Take out trash and recycling
• Sweep and clean sales floor after close
• Ensure store is neat before leaving for the night
• Proactively communicate with manager to ensure daily tasks are completed.
• Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
• Provide register coverage, handle transactions with accuracy and maintain a clean and organized register area.
• Proficient use of required applications on a daily and weekly basis including : Basecamp, BambooHR, Paychex Flex, WhenIWork, and Zoom.

Other Miscellaneous Activities (as needed)

• Cleaning shelves, desks, bathrooms, register area, etc
• Lifting & opening boxes up to 30 lbs.
• Attending trainings, workshops, trade-shows, staff meetings as needed
• Following trends through trade journals, news articles and more industry info as provided
• Responding to emails in a timely fashion; ensuring that all communications are efficient and organized.
• Taking out recycling and trash throughout the day if needed
• Providing floor & section coverage
• Ringing customers at the register, providing register 2 / 3 coverage

Please note that due to high volume, we are unable to respond to every application. If a position is available and your qualifications meet our current needs, we will reach out.