Director of Customer Success
VirtualVocationsGarden Grove, California, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Director of Customer Success.
Key Responsibilities
Architect and execute a success strategy for a regulated-industry customer base, including success planning and renewal choreography
Build and lead a Customer Success management team, setting territories and hiring standards for Customer Success Managers
Oversee onboarding and value-acceleration programs, ensuring adoption of best practices and governance features
Required Qualifications
6-9+ years in B2B SaaS with 5+ years in leadership roles within Customer Success or post-sales
Proven experience managing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) at an enterprise level
Domain knowledge of Salesforce platform programs or DevOps practices, including CI / CD and governance
Experience in cross-functional leadership across various departments such as Sales and Product
Familiarity with SaaS benchmarks and Customer Success leadership metrics
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Director Of Customer • Garden Grove, California, United States
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