Client Services Analyst I

Client Service Analyst

Company : NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Client Service Analyst will deliver excellence in customer service to agents, insureds, claimants and other business partners. Performs the daily workflow transactions including responding to agents and insured inquiries, processing payments, and completing tasks with other internal departments. Provides customers technology support and troubleshooting all products.

This position will be in Omaha and eligible for hybrid after 6 months. This position is not eligible for employer visa sponsorship.

What will you do?

• CUSTOMER SERVICE : Provides excellent customer service to agents, insureds, claimants, and others for inquiries.
• INQUIRIES : Responds to level one and two inquiries via phone or email as permitted by Company guidelines.
• COMPUTER TESTING : Participates in the testing of department computer applications.
• COMMUNICATION : Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.
• TRAINING : Assists management and department trainer to instruct new client services specialists in the onboarding process.
• ADDITIONAL DUTIES : Performs related duties as situation dictates such as evaluating internal Company processes, participating in special projects, etc, as needed.

What are we looking for?

Who would excel in this role?

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!