Manager, Salesforce & Data Architecture
ARAG Legal InsuranceDes Moines, IA, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionManages Salesforce Administrator and Data Development team members Collaboratively set goals and expectations, ensuring continued personal and professional development, celebrating successes, and providing constructive feedback Partners with Salesforce team members to provide guidance on Salesforce principles, ensuring efforts align with company, stakeholder and end user priorities Partners with Data Development team members to provide guidance and oversight on data modeling and mapping for all data structures at ARAG Mentors team members through the creation of innovative and impactful solutions, keeping dependencies, integrations and scope top of mind Champions continuous learning, ensuring team members acquire specialized skills and capabilities to deliver the next generation of system functionality Proven experience managing and developing others Expert knowledge of Salesforce system and data structures, specifically Financial Services Cloud and the Insurance Data Model Strong knowledge of Salesforce data architecture Robust understanding of existing and emerging CRM trends, best practices, third party applications and API capabilities Knowledge of agile development methodology and project management tools Working knowledge of internal and external digital asset capabilities (i.e. Marketing Cloud platform) Experience with vendor management and contract negotiations Ability to deliver a short-term and long-term Salesforce and data vision that encompasses both customer and business needs Ability to conduct proof of concepts. Proficiency in data modeling, SQL, and SOQL Ability to manage and hold accountable dynamic team members with varying disciplines and skill levels Ability to think beyond what is and ask what could be? Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions Interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work Ability to troubleshoot and resolve issues at both a strategic and tactical level Ability to effectively operate and remain positive in a fast-paced, ever-changing environment Strong written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences Willingness to maintain a fail fast, move forward mindset Four year college degree in marketing, business, computer science or related field from an accredited college or university or equivalent experience. 7+ years of experience with CRM systems, Salesforce Financial Services Cloud preferred. 3+ years of management experience preferred. Salesforce.com Administrator Certification preferred. Minimal travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salesforce And Data Architecture Manager
Are you an expert in Salesforce with a proven track record of building unified CRM ecosystems? Do you have a passion for driving Salesforce adoption and education to enhance business and customer interactions?
ARAG is looking for a Manager, Salesforce and Data Architecture! In this role, you will be ARAGs Salesforce champion, recommending improvements and new features. Enjoy a flexible schedule, hybrid work environment, casual dress code, collaborative culture, and a beautiful workspace!
Essential Duties And Responsibilities
Salesforce & Data Strategy
- Leads vision and strategy of ARAGs Salesforce systems, guiding optimal architecture and data models for an integrated technical solutions to advance both homegrown and Salesforce.com platforms
- Drives implementation of Salesforce enhancements to meet emerging business needs, including automation, personalized workflows, and predictive intelligence
- Maintains a deep understanding of ARAGs audiences, processes, systems and tools to identify gaps and recommend future state Salesforce capabilities
- Creates and maintains comprehensive Salesforce documentation of business requirements, processes, architecture standards and training
- Works with data stakeholders to maintain application data flows, enhances data collection methods and creates data integrity plans for all audiences
- Oversees the development and maintenance of data models and data integration processes
- Serves as liaison between business and development teams to ensure high-level business and user requirements are translated into functional technical requirements
- Coordinates and maintains integrations with internal and external data sources and applications
- Conducts quality assurance (QA), testing and troubleshooting exercises to ensure dependability and consistency of data and processes
- Establishes metrics and methods for tracking data quality, completeness, redundancy, and improvements
- Monitors Salesforce.com system releases and Salesforce Community, sharing developments with stakeholders and makes recommendations for new feature adoption
- Manages Salesforce.com, consulting, and other 3rd party application vendor relationships
- Acts as evangelist of Salesforce best practices, data standards and integrations to heighten ARAGs Salesforce maturity
- Collaborates with data analysts and business intelligence teams to deliver actionable insights.
- Ensures compliance with data privacy regulations and best practices
- Prepares and manages team objectives, plan, priorities and budget
- Provides thought leadership, keeping pulse on trends and technology and proactively bring opportunities to the organization for consideration
- Serves as a change agent to drive organizational transformation, creative ideation and innovation
- Serve as a positive role model by representing ARAG at its best
- Other duties as assigned
People Management
Qualifications
Knowledge
Skills
Education
Experience
Certifications, Licenses, Associations, etc.
Physical
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Manager Salesforce • Des Moines, IA, US
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