Program Manager - Complex Customer Requests

Base Pay Range : $134,200.00 - $228,100.00 Annually

Primary Location : USA-CA-Milpitas-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.

They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process-from research and development to final volume production.

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.

Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

Job Description / Preferred Qualifications

Total Rewards :

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation, and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

CCR Program Manager

The Complex Customer Requests (CCR) Program Manager job is high profile and exciting opportunity for an adventurous soul! We strive to be a highly valued, trusted partner with our customers through continuous improvement!

The selected individual will run now well-established Complex Customer Request (CCR) program and scale it with industry growth.

This role is pivotal in driving operational excellence for the program and improving customer experience. Successful candidate will lead the program's metrics and lay the foundation for significant growth!

Responsibilities of the CCR program manager

Project planning : Run the existing CCR program, through initiations, prioritization, and execution on a periodic basis with the company key collaborators, ensuring alignment with customer goals and objectives.

Cross functional co-ordination : Collaborate with division engineering, operations, service, marketing, and regional business units to ensure project execution and timely delivery and promote a culture of continuous improvement.

Customer relationship management : Build and maintain positive relationships with customers, understanding their requirements and expectations to ensure that project results meet or exceed their needs.

Facilitate clear and seamless communication among project team members, partners, and senior management including providing regular updates on project status, risks, and mitigation plans.

Use data driven decision making to optimize processes; establish and drive key performance indicators for continuous growth.

Evangelize the program across the company with implementation to all the BUs, improving customer adoption.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead multiple projects simultaneously.
• Proficiency in project management tools.
• Strong leadership and team management abilities.
• Experience in customer engagement, feedback analysis, and adoption strategy development.

Preferred Qualifications

• Minimum of 7 years of relevant and proven experience in leading sophisticated, cross-functional customer programs, leading development efforts focused on multiple product engineering solutions in semiconductor industry.
• Must have deep knowledge of advanced fab processes, operations and multi-tool considerations; experience with KLA tools and technologies strongly preferred.
• Demonstrated experience in fielding critical customer issues and leading internal cross-divisional teams (Applications, Product Marketing, R&D, Manufacturing, Service, Regulatory, Safety, etc.

on delivering comprehensive solutions including planning, funding, resourcing, and delivery.

Experience delivering, managing, and reporting on robust enterprise-wide customer programs : drive strategy, lead alignment across multiple divisions and functional groups, document playbook, processes, and lead execution through delivery to customer.

Equal Employment Opportunity

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [email protected] to request accommodation.

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years;

Bachelor's Level Degree and related work experience of 12 years

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.