Store Customer Service Specialist
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
The individual selected for this role will be expected to work at Store #705423, located at : 4360 Sunrise Hwy, Massapequa, NY 11758
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load / unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements :
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.
frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications :
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Retail Customer Service Team Member
Deliver friendly customer service, help customers shop our store and find what they're looking for. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Educate customer on Voice of Customer (VOC) survey. Assi...
GC Retail Customer Service Manager Store 814
Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers. As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that th...
Customer Service Specialist
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsib...
Customer Service Specialist
We are looking to immediately fill an open full-time Customer Service Specialist role. Deliver superior customer service to our clients, customers and stakeholders. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business ...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Remote Customer Service Specialist
As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...
Remote Customer Service Specialist
As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...
Branch Support Specialist (Customer Service)
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, deliveringexcellent customer service during each interaction. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated tech...
Remote Customer Service Specialist
As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. We are seeking a passionate and detail-oriented Remote Customer Service. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...
Customer Service Specialist
Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. We are looking for a Full-Time Customer Service Specialist. In addition, you will be working with both internal and external customers to ensure a h...