Technical Support Associate (HVAC / R)

Overview

We\'re helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company\'s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America\'s Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Technical Support Associate-HVAC / R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our HVAC / R technology, systems and equipment with customers and 3rd party vendors. You must be customer focused requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast paced, leading energy management company and want to be accountable for delivering results.

Why this Role is Important :

We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC / R solutions, Budderfly IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions related to our goal of energy-saving solutions.

Responsibilities

• Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
• Track customer issues through to resolution, within agreed time limits
• Technical Support call Q, ability to field 20+ calls a day of assisting technicians
• Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their equipment is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Deliver training to vendors on systems, processes, and technologies

Qualifications

Job Location

Remote

Our hours of operations are 7 days a week including holidays.

Compensation & Benefits

Compensation $68,000—$80,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, , , , , marital status, citizenship status, , , ancestry, , veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company\'s career web page as a result of your

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