IT System Support Administrator

Overview

The IT System Support Administrator provides Helpdesk support and works with all facilities and offices to ensure computers are operational. This includes software, hardware, setups, wiring, networking, troubleshooting and training. Travel is up to 75% regionally; onsite work is required in Texas market regions. A company vehicle or vehicle allowance is provided. Occasional on-call duty for afterhours and weekend support 24x7.

Responsibilities

• Installs IT hardware and software as directed by IT Director.
• Network Administration and Server Support
• Identifies and resolves IT related hardware issues.
• Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets.
• Setup and Install Telecom and mobile devices : VoIP phones, Cell Phones, MDM, tablets / iPads, etc.
• Performs basic network hardware and structured cabling installation and troubleshooting.
• Document all application process, procedures, configuration, and change management.
• Active Directory and Application User management and roles.
• Trains users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment.
• Hardware and Application Support and route issues to the proper vendor.
• Utilize root-cause analysis to solve issues.
• Communicates with facilities and IT Director the status of projects and issues.
• Assists IT Director to develop strategies for future IT needs.
• Voice support and Video Surveillance Administration (where applicable).
• Up to 75% regional travel required to facilities as needed.

Minimum Qualifications

Microsoft Windows Desktop Operating Systems

Special Considerations (desired but not mandatory)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting; and the physical agility to use stairs, a step ladder and to lift 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Personal and Professional Conduct

Additional Information

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