Full Time Field Service Technician – Seattle, WA
Full Time Field Service Technician Seattle, WA
Seattle, WA, USA Req #3876 Tuesday, July 16, 2024
Full Time Field Service Technician Seattle, WA
Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Seattle, WA.
You would begin your career with RDS as a Kiosk Technician training on key duplicating, 3rd party break fix kiosks. The territory consists of 60-80 kiosks and is a 40 hour per week position.
This position will start as base + commission($52,000 to $56,000), a company vehicle is provided along with a company gas card.
The territory would cover a radius of 60 miles around Seattle, WA.
Benefits :
- World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
- Company vehicle, independent scheduling, and flexibility!
- Wellness Program
- Employee Stock Purchase Plan
- Vacation / Paid Time Off / Sick Days / Floating Holiday’s
- Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).
Job Description :
- Primary contact with our customer locations.
- Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed.
Typically taking 1-2 Hrs. per machine x 1-2 times per month)
- The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
- Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
- Ideal for retired candidates with some technical experience.
Responsibilities :
- Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
- Perform on-call repairs or adjustments to the machine when the machine goes out of order.
- Install of machines in the local area.
- Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
- Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
- Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
- Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
Skills :
- Basic trouble-shooting skills
- Mechanical and electro-mechanical skills
- The ability to follow written and oral instructions very carefully.
- Basic computer skills and basic spreadsheet and email skills are also required.
Training specific to the kiosks will be provided to all new employees.
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