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Frame-ist (Retail Sales Associate)

eyebobs, LLC
Bloomington, MN, US
$18-$20 an hour
Full-time

Frame-ists are the stars of our business. Through building a loyal customer base and driving positive sales results, Frame-ists are eyebobs brand ambassadors with roll-up-your-sleeves mentalities and an excitement for our premium products and the impact they have on our customers’ lives.

Our high-quality frames range from classic to funky with vibrant colors, unique shapes, and an ever-changing product assortment that is a whole lot of fun! We pride ourselves on bringing alive the essence of our brand by styling our customers with eyewear that fits their individual sense of style and personality.

We might not take ourselves too seriously, but we do take customer service very seriously.

We currently have a full-time opening at our Mall of America store.

Essential Job Duties

Achieve Sales Results

  • Deliver a positive, friendly, consultative customer experience that prioritizes customer relationships and exceptional service to set eyebobs apart.
  • Engage and educate customers with frame and lens selection using our FRAME sales process.
  • Drive personal daily and weekly sales results to meet monthly targets using our FRAME sales process and add-on selling to meet customer needs.
  • Complete customer call-backs with current and prospective customers.
  • Independently handle customer situations in compliance with policy and procedures; escalate issues as appropriate.
  • Offer suggestions to store leadership to improve daily sales trends and store operations.

Operational Expectations

  • Accurately process sales transactions using the POS system.
  • Create and maintain accurate customer profiles in CRM including contact and order information, prescriptions, purchase history and sales notes.
  • Dispense, adjust, and repair frames.
  • Participate in process, product, optical, and equipment training, including 2020Now virtual eye exam technology.
  • Administer virtual eye exams using 2020Now technology.
  • Ensure company standards of neat, clean, and organized sales floor and cash wrap are met.
  • Take part in visual merchandising initiatives to promote effective sales and store traffic.
  • Assist with in-store events and promotions to expand brand awareness and increase customer base.
  • Collaborate effectively with other store locations and with HQ partners.

Competencies

  • Interest and knowledge in fashion, styling, and accessories
  • Excellent selling skills
  • Excellent communication skills including strong relationship building skills
  • Kind, Compassionate, and a Customer-First Mentality
  • Great team player, and also able to take initiative with customers to drive sales
  • Attention to detail
  • Effective organizational skills
  • Excellent time management skills
  • Ability to receive feedback and take action when appropriate
  • Problem solving skills that can adapt in an ever-changing retail environment
  • Regular and predictable attendance
  • Adherence to eyebobs Retail dress code

Education and Experience Requirements

  • High School diploma or equivalent
  • 1-2 years of successful retail experience and / or customer service experience
  • Have optical experience? Bonus round! You just moved up the list! No optical experience? No worries! We'll train you!
  • Demonstrated experience processing sales transactions using POS systems
  • Proficiency using Windows operating system with basic knowledge of Word, Excel and G-suite

FLSA Status : Non-Exempt (hourly)

Work Environment : This job operates in a retail store environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Physical requirements include standing and being mobile on the sales floor for up to an 8-hour shift, walking, stooping, and occasionally lifting up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Important Details

  • Must be available to work retail hours with hours scheduled at variable times and days each week to meet business need.
  • Availability to open, close, and work weekends and holidays as scheduled is required.
  • Stores are located at Ridgedale Center, Rosedale Center, Mall of America and at our Headquarters on Glenwood Avenue in Minneapolis.

This job description is not designed to be a complete list of all the duties and responsibilities required of this position.

Duties, responsibilities, and activities may change at any time with or without notice. This job description doesn't constitute a contract of employment and the company or the employee may exercise their employment-at-will rights at any time.

About eyebobs

Based in Minneapolis, Minnesota, eyebobs was founded in 2001 with a vision to design and supply fashion-forward, luxury eyewear.

We live to outfit the eyes of the smart, sarcastic and style-conscious with a full selection of eyewear to express their unique personality.

We’re passionate about our product and fanatical about service. We have proven to be an innovative leader in luxury eyewear and are serious about building a world class company to support our growing business.

We are out to change the game, one face at a time!

Join the team!

It's our mission to help glasses-wearers everywhere feel the most "themselves" they ever have. How? Through bold, one-of-a-kind glasses, championing self-expression, and having a little bit of fun along the way (only a little).

If this sounds like a good reason to get out of bed in the morning, you may be a good addition to the team. We seek self-starters who are highly motivated, goal-oriented, passionate, hardworking, and memorable.

The ability to work independently and as part of a team is essential. Find out more and apply at : https : / / www.eyebobs.com / pages / join-the-team

Aside from an all-around amazing place to work, eyebobs offers the following benefits for full-time employees :

  • Medical and Dental Insurance options
  • Health Spending Accounts for Healthcare and Dependent Care
  • 401(k) Retirement Savings Plan + eyebobs Match
  • Paid Time Off
  • Employee Discounts
  • 26 days ago
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