Learning & Development Facilitator - Operations

Learning & Development Facilitator - Operations

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined and now can’t imagine living without.

If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in shaping the future of our products with our learning solutions, a career with Apple might be your dream job Just be prepared to dream big!

All candidates should make sure to read the following job description and information carefully before applying.

The WW Sales Operations Support Learning and Development team is a fast-paced, dynamic environment. We are looking for an experienced L&D facilitator who can design, develop, and facilitate learning classes.

Description

The L&D Facilitator is responsible for managing end-to-end learning solutions for the WW Sales Operations Teams, while driving and evangelizing innovative and effective approaches to learning.

You will interact with various teams to gather requirements, develop project plans, create content, and facilitate delivery to support the learning needs and opportunities across operations.

You will make a substantial impact by developing learner-centric experiences and aligning them to our business priorities.

• Partner closely with cross-functional teams : Supply Demand Management, Retail Fulfillment Operations, Reseller Operations, Product Launch Readiness, Logistics, Business Process Re-engineering, and Strategic Data Solutions to develop and deliver best-in-class learning solutions that influence positive / behavioral change, align with strategic business objectives, and enhance individual and organizational capability.
• Manage learning projects from needs analysis to deployment, considering the complexities of a diverse audience.
• Drive innovative approaches to L&D and guide policy / process improvements.
• Measure, understand, and communicate the overall impact learning content has on business operations to the leadership of your assigned line-of-business.
• Support overall organization readiness and training programs for the roll-out of new tools, processes, and people development initiatives.
• Lead the development and improvement of L&D Content / Processes and execute with exceptional quality, timeliness, and attention to detail.
• High level of enthusiasm for working in cross-functional teams as well as autonomously.

Key Qualifications

• Experienced facilitator that can move between soft skills and technical skills training.
• Sharp analytical skills with experience interpreting complex data for informed decision-making.
• Exceptional communication / facilitation skills, including interpersonal and influencing skills, with the ability to partner with key stakeholders, global counterparts, and executives in a matrixed environment.
• Ability to preserve and adapt under pressure, with a positive and professional customer-focused attitude.
• Professional project management experience, which includes end-to-end project / program management experience : conception and initiation, planning, execution, performance / monitoring, and project close.
• Demonstrated experience in creating highly technical training in a variety of applications such as eLearning, on-demand, video-instructor-led-training (VILT), instructor-led-training (ILT), blended learning, job aids, etc.
• Strong ability to think strategically, execute tactically in a fast-changing environment.
• Ability to facilitate coaching sessions to multiple levels (teams members and managers).

Education & Experience

• A minimum of 3-5 years experience facilitating and designing training.
• Bachelor’s degree or equivalent experience.

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