Senior Support and Intake Coordinator / Senior Civil Rights Investigator

Job no : 962734

Work type : Support Staff

Pay Grade : 14

Major Administrative Unit / College : Ofc Civil Rights And Title 9 Ed And Comp

Department : Office Of Institutional Equity 40000841

Sub Area : AP- Professionals

Salary : 63642.00 - 75000.00 Salary Commensurate

Location : East Lansing

Categories : Administrative / Business / Professional, Human Resources, Administrative Professionals- AP, Full Time (90-100%), Union

Working / Functional Title

Senior Support and Intake Coordinator

Position Summary

The Office of Civil Rights and Title IX Education and Compliance (OCR) invites applicants for the position o f Senior Support and Intake Coordinator, who serves on the team that is responsible for initial contact and response to concerns reported to OCR and reports to the Director of Support and Intake.

This position’s primary responsibilities include intake and triage of reports of relationship violence, sexual misconduct, protected-status harassment, discrimination, and related retaliation.

The Senior Support and Intake Coordinator also is responsible for conducting options meetings with individuals impacted by behavior that may violate one or more of OCR’s polices.

Additionally, this role will be responsible for coordinating supportive measures, interim measures, and modifications for parenting students and students affected by pregnancy, childbirth and pregnancy-related conditions.

Support, Options Meetings & Accommodations

• Coordination of requests for interim and supportive measures as outlined in the Relationship Violence and Sexual Misconduct Policy and the Anti-Discrimination Policy.
• Communication and coordination of academic and work alterations with claimants, respondents, witnesses, academic units, and employment units.
• Meet with parties to listen with patience and empathy and share options related to investigation processes, alternative resolutions, support, and resources
• Identification and collaboration with key campus partners to develop inter-office protocols for specific types of supportive measures.
• Collaboration with campus and community support services to provide continued access to employees and students educational activities.
• Assist in administering modifications for parenting students and students affected by pregnancy, childbirth and pregnancy-related conditions
• Evaluate community members needs to provide supportive measures

Case Management

• Receive and respond to reports by phone, in-person, and / or virtual or digital platforms in a trauma-informed and inclusive manner
• Assessment of reported information for applicable potential policy violations
• Record detailed case information / documentation in electronic case files
• Independently follow-up on communications from community members and campus partners
• Maintains case records by reviewing case notes, logging new information and reporting updates as needed
• Organized management of a large caseload
• Maintains privacy and confidentiality in response to sensitive disclosures

Unit Administration

• Prepares case reports for various case management meetings
• Triage and assign reports and cases to case management team
• Review and respond to case closures via reporting management system
• Assist in management of shared mailbox and coordinate response to community members
• Development of public-facing resource materials to support the intake process and provide transparency
• Serve as a mentor and coach to case management team
• When needed act on behalf of the Director of Support and Intake
• Other duties as assigned

Campus & Partner Support

• Participate in supporting prevention and outreach efforts, serving on workgroups, university committees, and training panels
• Attendance and ability for public speaking to present information at various meetings
• Development of internal protocols and processes to improve the efficiency and consistency of the process
• Engage in ongoing training and development related to Civil Rights and Higher Education

Unit Specific Education / Experience / Skills

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree; five to eight years of related and progressively more responsible or expansive work experience in complaint investigation, mediation, and conflict resolution in a university setting or equivalently complex organization;
• knowledge of civil rights laws and affirmative action legislation and programming, and familiarity with administrative law hearing process;
• experience in multicultural recruitment and retention strategies experience with legal and business software applications;

or an equivalent combination of education and experience.

Desired Qualifications

Minimum Qualifications

• Bachelor’s degree
• At least 5 years of professional experience working with policy enforcement on a college campus and gathering and analyzing information
• Experience working directly with individuals from diverse racial, ethnic and socioeconomic backgrounds
• Experience managing a large caseload or other high volume of work
• Proficiency in Microsoft Office Suite and Case Management Systems
• Experience working one on one with individuals impacted by relationship violence, sexual misconduct, protected-status harassment or discrimination
• Experience working in a fast-paced environment
• Experience maintaining confidentiality and privacy of highly sensitive information
• Demonstrated commitment to diversity, equity, inclusion, and trauma informed practices

Desired Qualifications

• Master’s degree or other advanced degree and a minimum of 2-5 years of experience at an institution of higher education or equally complex organization
• Experience or education in social work, psychology, human resources, or any field with skills that translate to the duties of the position.
• Knowledge or a willingness to learn relevant state and federal laws and regulations, including Title IX, Title VII, the Clery Act, the ADA, the ADEA, the Elliott-Larsen Civil Rights Act, and FERPA
• Experience or knowledge working in collaboration or within a university’s student conduct system or civil rights investigation processes
• Experience with crisis response and management
• Demonstrated ability to work independently and meet established timelines
• Demonstrated ability to maintain communication and productivity in a hybrid environment
• Experience with or willingness to learn about how reporting or response may be impacted based on identities such as race, gender, sexual identity, religion, disability, color, ethnicity, and national origin and a dedication to continuous improvement in support and response for people of all identities

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

• Resume
• Cover letter
• Contact information for three (3) professional references

Special Instructions

Possible flexible work schedule, including, a hybrid-remote work model.

Work Hours

STANDARD 8-5

Website

https : / / civilrights.msu.edu /

The Bidding Eligibility ends on 07 / 09 / 2024 at 11 : 55 PM

Advertised : Jul 3, 2024 Eastern Daylight Time

Applications close : Jul 16, 2024 Eastern Daylight Time