MEMBER SERVICE REPRESENTATIVE

Member Service Representative

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Specialist, Digital Marketing & Analytics

Phone : 208.297.5421

Toll-free : 800.995.9064 x307

[email protected]

Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is in charge of managing the Associations website, helping in the creation of the weekly Anthem newsletter, creating relevant marketing and other member communications, and tracking and analyzing web analytics.

Shuey holds a Bachelor of Arts in Business

Credit Union :

OnPoint Community Credit Union

Region : Portland, Oregon

Portland, Oregon

Closing : 3 / 15 / 2022

3 / 15 / 2022

Job Description : Responsibilities

Responsibilities

Under direction of the Branch Management Team, performs and is responsible to process all service related functions and transactions for members.

Identify and offer solutions based on specific member needs, open and perform maintenance on consumer, business and loan products that include cash and check transactions.

Focus on professional and exceptional member service to include co-workers, business partners and overall membership to convert service opportunities into sales events.

Essential Functions :

• Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled.
• Opens new consumer and business accounts, Fiduciary, IRAs, CDs, checking and loans.
• Focus on retention of current loan and deposit business and developing new consumer and business relationships.
• Listening, identifying, processing and recommending solutions.
• Takes initiative to utilize all available resources to ensure members are assisted completely.
• Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.
• Conduct outbound calling to members in order to further develop and / or retain lending and deposit relationships.
• Acts as liaison between members and off-site employees and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents.
• Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Performs any additional duties as required by the Branch Management Team for the overall operations of the branch.

Knowledge, Skills & Abilities :

• Demonstrated knowledge and experience with financial and lending operating systems.
• Ability to give exceptional member service and have strong interpersonal communication skills.
• Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
• Ability to be self-directed and work under limited direct supervision.

Qualifications

• High school diploma or GED required.
• A minimum of 1-2 years previous financial institution, retail sales, or customer service position involving cash experience preferred.
• Bilingual skills highly desired.
• Must have Saturday availability.
30+ days ago