Parts & Service Sales Representative, Power Systems

Parts & Service Sales Representative, Power Systems

Req No.

2024-4988

Category

Customer Service / Support

Location

US-IL-Urbana

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Power Systems

Company

Altorfer Inc

Working Hours / Days

8 : 00AM - 5 : 00pm Mon - Fri, Saturdays as needed

Overview

Join our team as a Part and Service Sales Representative (PSSR) where you will play a pivotal role in connecting with Electric Power Generation equipment users.

Your primary responsibility is to present optimal maintenance and repair solutions offered by Power Systems. Drive the achievement of lower operating costs for users by recommending suitable service options and upgrades.

Cultivate and nurture strong customer relationships to address immediate service needs and secure long-term maintenance agreements.

Uphold the highest customer service standards, aiming to enhance sales volume and ensure unparalleled customer satisfaction.

This role requires exceptional organizational skills, self-motivation, and proficiency in sales and communication.

Basic Duties

Collaborate with New Machine Sales / Rental, Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.

• Actively promote the sales of POW-R-GUARD long-term service agreements in the assigned territory.
• Advocate for sound maintenance practices among customers.
• Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.
• Actively pursue engine opportunities within the Prospect Customer list.
• Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.
• Maintain an in-person account frequency of 12 visits per week.
• Promote ongoing service and parts special sales promotions, such as long-term service agreements, Extended warranties, and CAT Remote Asset Monitoring.
• Record all customer communication and topics discussed in the company CRM system.
• Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information.
• Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers / unit numbers and customer contact information using the company CRM system.
• Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.
• Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in the company CRM system.
• Assist in resolving credit issues if a customer's account becomes delinquent.

Qualifications

• High School Diploma or equivalent is required.
• Prior sales experience a must.
• EPG experience in sales and service is highly preferred.
• Must be able to lift 20 lbs.
• Must be able to handle general math calculations on money, weight measurement, volume, and distance.
• Must have PC experience with MS Excel, Word, and general computer literacy.
• Multi-tasking with good communication, planning & organizational skills are needed
• Must be able to take the initiative and work under limited supervision.
• Excellent communication skills (written, e-mail, and verbal) are required.
• Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Physical Requirements / Working Conditions

This position will spend a good portion of time traveling to customer jobsites. May work in an office environment, sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email.

May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. May on a continuous basis walk, bend and lift up to 20lbs and on occassion up to 75lbs.

Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them.

As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success.

Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry.

A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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