Case Manager

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence.

Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services.

We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies : direct services, outreach and training, and systems-change advocacy.

Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

THIS POSITION IS HYBRID

The Case Manager is an integral member of Sanctuary for Families’ Anti-Trafficking Initiative (ATI) , one of the nation’s leading service providers for survivors of human trafficking and related forms of gender-based violence in the country.

In addition to legal services, ATI provides its clients with a wide range of social, case management, and advocacy services.

This position entails working in a high-paced, dynamic, sometimes crisis-responsive environment, learning and navigating multiple systems, including law enforcement (federal and state), public housing, public assistance, and interfacing with public interest partner organizations while managing a fairly large case load.

RESPONSIBILITIES

• Conduct thorough needs assessments and develop individualized service plans to address the unique needs of each client.
• Coordinate case management services under the supervision of the ATI Senior Supervising Clinician.
• Offer immediate support and intervention to clients experiencing crises, coordinating referrals and placements such as shelter and medical treatment to ensure safety.
• Help clients secure safe and stable housing, including enrolling them in NYC housing programs and coordinating temporary shelter as needed.
• Assist clients in applying for and obtaining public benefits such as Medicaid, food stamps, cash assistance, and childcare subsidies.
• Provide job readiness support, including resume building, job search assistance, and connecting clients with job training programs.
• Assist clients in accessing educational opportunities, including ESL classes, GED programs, and higher education.
• Connect clients with appropriate services, including legal assistance, healthcare, mental health services, and educational programs.
• Prepare requests for educational and financial assistance grants on behalf of clients.
• Advocate on behalf of clients with service providers, government agencies, and other organizations to ensure they receive the necessary support and services.
• Collaborate with the Senior Supervising Clinician and / or ATI Director to complete grant reporting / compliance duties for funders of the Anti-Trafficking Initiative.
• Maintain and update electronic client records in Salesforce in a timely manner. Perform additional administrative support services for ATI.
• Perform other department or agency-related duties or special projects as directed by the ATI Senior Supervising Clinician and / or the Director of the Anti-Trafficking Initiative.
• B.A. or relevant work experience required
• Fluency in Mandarin preferred or fluency in other relevant community languages is desirable;
• Ability to work respectfully with clients from many different cultural, ethnic and socio-economic backgrounds, specifically East Asian immigrant survivors;
• Sensitivity to experiences of sexual exploitation, domestic violence and other gender-related abuse;
• Experience working with immigrants, survivors of sexual violence, victims of trauma;
• Knowledge of the dynamics of gender-based oppression and a strong motivation to combat gender-based violence;
• Working knowledge of NYC public benefits programs;
• Ability to multitask and prioritize;
• Strong ability to work independently;
• Excellent judgment;
• Excellent problem solving skills;
• Outstanding writing and editing skills;
• Strong interpersonal, organizational, and communication skills;
• Strong work ethic;
• Positive and solution-oriented, even under pressure;
• Computer literacy; and
• Energetic and passionate about Sanctuary’s mission of ending gender violence and human trafficking.

Budgeted Salary : $28.93 - $31.95 per hour ($52,650 - $58,158 base annualized); step scale based on experience, pursuant to terms of collective bargaining agreement

Work position is Full-time / 35hrs / wk; Hourly / Non-Exempt

Work schedule is currently Hybrid; must be able to meet job location schedule obligation

Benefits :

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Sanctuary for Families follows the requirements of the Human Rights Law including with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

People of color, trans and gender non-conforming people, people with disabilities, and survivors of gender-based violence are strongly encouraged to apply.

We recognize that the safety, healing and self-determination of survivors of domestic violence and related forms of gender violence is at the intersection of racial, gender, economic, immigrant, LGBTQ+, and disability justice, as well as many other critical issues.

In order to realize our mission, Sanctuary strives to center DEI principles at every level of the organization and continues to deepen that commitment.