Senior Cloud Infrastructure Engineer, Operations

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role.

First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Cloud Infrastructure Engineer, Operations to join the team.

RingCentral's Infrastructure Operations team is responsible for monitoring, maintaining and upgrading the backend infrastructure on which we deliver our cloud-based unified communications services to customers all over the world.

RingCentral Cloud Operations is engineered for 99.999% uptime with domestic and international geo-redundant data centers.

As a RingCentral Cloud Infrastructure Engineer, you will be responsible for designing, deploying, maintaining and supporting the x86 virtualization environment including the underlying servers and storage systems at RingCentral.

Job Duties :

Design, deploy, maintain, automate & troubleshoot virtual / physical servers and storage systems

Develop and execute project plans for virtualization-related initiatives

Automate regular infrastructure operations in private cloud environment (VMware)

Strictly adhere to RingCentral change management policies and procedures

Provide on-call support for server, storage and virtual infrastructure

To succeed in this role you must have experience in :

Advanced level of proficiency with VMware (7.x / 8.x) and vSphere in a large environment

Intermediate to expert level knowledge for maintaining Linux (RHEL, Oracle Linux, CentOS) and Windows operating systems

Configuration management experience (Ansible, Terraform, Puppet & Foreman)

Solid understanding of data center networking and data center storage technologies

10+ years in IT, 4+ specifically related to x86 virtualization

Experience with Netapp and EMC storage systems

To comply with U.S. federal government security requirements, U.S. citizenship is required and your employment will be conditioned upon obtaining the Public Trust Verification.

Desired Qualifications :

Familiarity with vRealize Suite (Orchestrator, Operations Manager, Automation)

Experience integrating with public cloud providers (AWS, Google, Azure)

Experience with bare metal lifecycle management systems (Metallica)

What we offer :

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1 : 1 coaching and meditation guidance

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child / Adult / Pets)

Pet insurance and Pet Telehealth

Employee Assistance Program (EAP) with counseling sessions available 24 / 7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral's Cloud Ops team builds and maintains the world-spanning hybrid cloud environment that sits at the heart of RingCentral's highly reliable platform.

Our monitoring, systems and platform engineers are the key folks who plan, design, maintain and troubleshoot the sophisticated & scalable engine that makes RingCentral.

With 99.999 percent uptime of our platform, our high reliability meets the needs of our customers as we build a better infrastructure, together.

RingCentral's work culture is the backbone of our success. And don't just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $75,600 and $144,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.

Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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