Field Service Technician 2nd Shift - in San Antonio, TX

The Company :

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe : Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.

Position Overview :

WE ARE HIRING A FIELD SERVICE TECHNICAN 2nd Shift - IN SAN ANTONIO, TX!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.

They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.

The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. This is a night shift position starting Sunday night at 7 : 00pm to 5 : 30am and is four (4) 10 hours days.

Responsibilities :

Electromechanical Emergency and Preventative Maintenance 60%

Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

Diagnose and understand equipment problems

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management

Drive to customer sites to provide service and maintenance

Customer Interaction 30%

Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development 10%

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications : Basic Qualifications

Basic Qualifications

Associates degree in Electronics or equivalent verifiable training

Minimum of 2 year of electromechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications

Willingness and ability to work flexible hours / shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

Ability to lift up to 70 lbs

Overtime is required as needed

Preferred Qualifications :

Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks.

With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit . Follow us on, , , , and

Entrust Corporation is an EOE / AA / Veteran / People with Disabilities employer.

ENT123

Entrust is an EEO / AA / Disabled / Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

Recruiter : Marcina Stewart

Marcina Stewart