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Restaurant General Manager

Restaurant General Manager

Kansas King Inc.Topeka, Kansas, United States, 66604
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Pay Range : $50,000-70,000 / year

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations.

The RGM has overall responsibility for managing the daily operations of a single restaurant.

The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary of Responsibilities :

Profitability

  • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
  • Reviews key P&L lines to increase profitability for the restaurant.
  • Drives sales through proactive guest service, people development & operations management

Guest

  • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
  • Manages the guest experience through operations and timely response to Guest issues.
  • Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
  • Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives.

    • People

  • Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team.
  • On-boards new team members by training and guiding them through the certification process.
  • Inspires the restaurant team by effectively managing individual and team recognition programs.
  • Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance.

    • Operations

  • Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
  • Enforces compliance with government regulations, employment laws and BKC policies.
  • Ensures that restaurant upholds operational and brand standards
  • Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary.

    • Qualifications and Skills :

  • Must be at least eighteen (18) years of age.
  • High School Diploma or GED required, 2 years of college preferred.
  • 1-2 years of previous restaurant management experience.
  • Strong understanding of P&L management & drivers of restaurant profitability.
  • Ability to prioritize own and others' work and time to meet deadlines and objectives.
  • Demonstrated leadership skills
  • Demonstrated understanding of guest service principles.
  • Available to work evenings, weekends and holidays.
  • Ability to work long and / or irregular shifts as needed, for proper functioning of the restaurant.

    • PIf8df8f2756de-30511-34970895

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    Restaurant General Manager • Topeka, Kansas, United States, 66604

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