Senior Demand Side Management Program Inspector

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Position Summary

The Senior Demand Side Management Program Inspector (DSM Program Inspector) is an Outreach Representative position that will serve as the main point of contact for contractors promoting Duke Energy's Residential Smart $aver Home Improvement Rebate, Find it Duke, and other energy efficiency, or demand response programs. As a Sr DSM Program Inspector, you will develop relationships with the contractors / trade allies, introduce those trade allies to Duke Energy Residential Products and Services, and nurture the long-term relationship for further cross-sell rebate opportunities as new products and services are introduced to Duke Energy residential customers.

Responsibilities for this position include but are not limited to the following :

• Effectively support the residential energy efficiency programs by performing outreach, recruitment, and training of program trade allies / vendors and their personnel
• Oversight of assigned program trade allies and their employees
• Relationship building with the residential Trade Ally contractor network including attending trade shows and networking events
• Relationship management, including project support, rebate submission and system support
• Regional strategy planning
• Energy efficiency (EE) / Demand Side Management (DSM) program training
• Retention of residential trade ally contractors
• Provide EE / DSM program technical support for external / internal customers, including preparing and delivering presentations
• Oversee, manage and perform specialized inspections of completed program contractor / vendor work on residential and non-residential DSM programs to ensure QA / QC and compliance as mandated by the PSC.
• Manage field activities of Program Inspectors, residential and non-residential program contractor / vendors performance through continuous monitoring of quality, responsiveness and DSM program compliance.
• Act as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors / vendors to ensure QC and problem resolution.
• Responsible for implementing and coordinating strategic plan for training to enhance and increase skill-set of Program Inspectors and contractor / vendor to meet mandated requirements.
• Manage contractor / vendor DSM program compliance inspections; invoicing, Fastrack and contractor / vendor feedback surveys to ensure all DSM programs are within PSC compliance.
• Strategically identify and develop business relationships with contractors / vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.
• Research, recruit, select and train residential and non-residential program contractor / vendors for program participation.
• Oversee, manage and execute meetings and quarterly evaluations for all contractors / vendors to monitor performance, identify issues and adjust to changing conditions.
• Develop training seminars for internal and external personnel associated with Demand Side Management & Energy Efficiency goal attainment, DSM Participation and Program Standards, and DSM contractors / vendors participation requirements.
• Manage contractual obligations for contractors / vendors DSM programs. Work with Supervisor to develop action plans to achieve defined DSM goals and strategies.
• Collaborate with Product, Services and Program Manager(s) as well as other associated stakeholders for the implementation, QC of DSM Program filings which meet company goals and PSC mandates.
• Work with Supervisor to mentor team members to increase management capabilities, contractors / vendors performance, and build consistencies across assigned jurisdictions.
• Manage contractor / vendor relationships including : Performance; QC; tracking and reporting of DSM program contractor / vendor participation.
• Oversee, manage and execute compliance with company safety protocol and all other administrative responsibilities, aligning business unit policies and procedures for the team.
• Collaborate with Products, Services and Program Manager(s) and other associated stakeholders as a technical resource for DSM Program application and evaluation for effectiveness.
• Proactively look for opportunities in team performance with inspection requirements, administrative tasks, finance and operations and work with Supervisor to develop improvement strategies.
• Manage all business unit inventories : PPE; field tools; DSM program contractor / vendor lists (licenses, insurance, background checks and Duke Energy supplied Inventory); DSM Program Inspector certification / license renewals.
• Responsible for developing communications to customers, employees and contractor / vendor organizations to inform and educate regarding DSM & EE plans, activities, and initiatives. Perform residential and non-residential Energy Check's as needed in support of DSM & EE goals.

Required / Basic Qualifications :

Desired Qualifications :

Working Conditions :

Travel Requirements : 15-25%