Field Service Technician, Charging, Boston - For Future Consideration

About Rivian

If you want to know about the requirements for this role, read on for all the relevant information.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

We are currently seeking talented and motivated individuals to join our team as a Field Service Technician, Charging at Rivian.

This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings.

You will be contacted if a position matching your qualifications becomes available.

We are looking for passionate Sr. Field Service Technician, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio.

As a Sr. Field Service Technician, Charging, you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

As a Sr. Field Service Technician, Charging you will report to our Technical Field Service Operations Supervisor.

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment, commercial solar PV, and energy storage systems.
• Work collaboratively across internal and external stakeholders to ensure Energy Service Operations will meet contractual SLA's and Rivian benchmarks.
• Continuously evaluate the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement.
• Identify, troubleshoot, and resolve issues impacting Rivian's energy assets.
• Promptly and meticulously document all service-related activities within Salesforce and Rivian's operating systems.
• Be committed and flexible to travel both in and out of home-market service territory.
• Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills.
• Perform additional responsibilities as assigned.
• Ability to properly document repairs completed and in process.
• Additional plant support, including travel, may be required depending on business need.
• Have substantial understanding of the job and apply knowledge and skills to complete a wide range of tasks.
• Demonstrate and train others on the department specific skill sets.

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus.
• Servicing high, medium, and low voltage system components in the automotive, energy, or related industries.
• Familiarity with IoT networking concepts.
• Ability to read and understand design schematics, construction documents, and technical repair guides.
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions.
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.).
• Ability to work in a variety of environments, including, but not limited to :
• Climbing ladders / scaffolds / high-lift equipment.
• Outdoors and indoors, night or day, during hot, cold, or inclement weather.
• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop / tablet, and smartphone.
• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods.
• Ability to carry / move tools and equipment up to 60 lbs. unassisted.
• Minimum age of 21.
• No driving related suspensions or revocation of Driver License (within a 3-5 year period).
• Ability to read and speak fluent English.
• No drug or alcohol related driving incidents in the last 3 years.
• No more than 1 serious moving violation in the last 3 years.
• Must have a valid driver's license in the state of residence that you will be driving / operating a vehicle.
• Ability to stand for 8-10 hours per day.
• Ability to travel up to 90%.

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