Senior US CX Designer - Remote - 2310634

Overview At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Senior UX Designer within the Consumer Product Office of UHC, you will work closely with various studio disciplines, design leadership, principle designers, strategists, product and business stakeholders to create compelling UI / UX designs for various features and experiences.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

SME / Take ownership for a large feature / experience

Build and effectively communicate the design vision with high quality visual artifacts such as wireframes, mockups, interactive prototypes, storyboards etc.

Partner with research and strategy teams in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and / or new opportunities

Interpret insights (analytics, VoC, market feedback etc.) to anticipate user needs and proactively design innovative solutions

Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features)

Guide discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on the vision

Actively engaged in the team culture and contributing in learning and presentation opportunities across design organization

Comfort in ambiguity and changing user needs with self-motivation mindset around solving complex problems

Provide design recommendations based on technical feasibility, usability findings, accessibility, legal and design best practices

Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation

Leverages best practice design principles and trends to contribute with insights and stellar user experiences

Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality

Collaborate and contribute reusable design components in partnership with Design System team

Makes research and design decisions that takes into health equity considerations (including but not limited to : disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members

Work on multiple projects at a time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

4+ years of hands on experience with interaction design and / or UX design

4+ years of experience working with multiple teams and competing priorities

4+ years incorporating user feedback in the design process (user research, NPS, Voice of the customer)

4+ years of experience with Figma design tool

2+ years of experience working in cross functional teams

2+ years of experience presenting to stakeholders

Preferred Qualifications

Experience working with or on Agile teams including planning to support roadmaps, capacity, and sprint planning

2+ years of experience building and / or utilizing personas to inform design decisions

Experience leveraging AI tools to enhance work productivity

Experience working in healthcare

Information architecture experience

Experience working in a large corporate environment

Proven bias toward action and innovative big-picture thinking while improving processes and optimizing operations

Proven excellent resource management skills

Proven ability to foster collaboration and create relationships with individuals on and outside of your direct team

Proven willing to learn, pivot and grow

Proven ability to drive a team and business leaders on all initiative phases including achieving clarity on scope and deliverables

Remote policy and compensation All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

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Remote working / work at home options are available for this role.