Virology Customer Representative - Northern New England

Virology Customer Representative

The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Companys customer centric business model. They are responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Companys values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients.

The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

This is a field-based sales position that is responsible for covering the Northern New England territory. This territory covers a small portion of northern Massachusetts, and is responsible for Maine, New Hampshire, and Vermont. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel (%) varies based on candidates location within the geography.

Primary responsibilities include :

• Communicate product information in a way thats meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customers needs.
• Engage in informed discussions about products with HCP customers knowing when / how to seek and provide additional information.
• Within select customer accounts, act as primary point of contact for customer, meets with key customers / personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH) / network structure, customer needs and identifies business opportunities.
• For select customer accounts / HCPs, coordinate with customer team to develop customer strategy outlining strategy for interactions / relationship, solutions and potential offerings for customer.
• Share learnings and best-practices from one customer to help other customers meet their needs.
• Demonstrate a focus on better health outcomes (considers the HCP & patient experience).
• Provide input into resource allocation decisions across customers.
• Identify and select programs / services available in the library of our resources to address customer needs.
• Maintain current understanding of practice structure, business model, key influencers / network structure and make information available to relevant stakeholders.
• Influence beyond their specific geography or product area.
• Embrace and maximize new technological capabilities and channels to engage customers.
• Engage in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.

Virology Specific :

Position qualifications :

Minimum requirements :

Preferred experience and skills :

Required skills : Account Management, Account Planning, Adaptability, Business, Business Acumen, Business Administration, Business Analysis, Business Management, Business Strategies, Client Communication, Compliance Policies, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Health Outcomes, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Market Trends and more.

Preferred skills : Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only : Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights and EEOC GINA Supplement.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment.

The salary range for this role is $104,200.00 - $163,900.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location