Job Description
Job Description
Duration
5 Year(s) contract
Desktop support
Looking for someone who is in IT school or an IT internship looking to gain extra expereince
Description
Flexible Bubble staff -MASTER LEVEL required (TOTAL NEED 6) : First shift, 8 to 4, 9 to 5
General coverage Region - Clinton & Leonardtown MD
These folks will require flexibility as far as location to be working at as we will be moving them around to meet demand
o Incidents Software break / fix
o IMACs Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience awith Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations
Job Title
Windows 10 Field Client support
Top Skills Details
DSM : Deskside Master
1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
2. 3 to 5 years Enduser client -LAN / Networking support in a corporate environment
3. Customer Service Experience
4. Must be fully vaccinated
Additional Information
Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
Good Communication and technical skills
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
This is a long term Windows 10 deskside field support project supporting the largest technology company in the world
Additional Skills Tags
Additional Skills & Qualifications
Resource must have Windows 10 experience
As this is a new contract, please expect some changes regarding hours and locations.
Asked for flexible resources in most scenarios.
Business Qualification
Impact to the Internal / External Customer
Customer impact
By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel / travel costs.
By providing local Desktop Support resources, can continue to provide on-site desktop / LAN support to local users and meet their Service Level expectations with open tickets.
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