Extra Help - Information Technology Support Associate - Technology Solutions
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department : Learning Technology Solutions
Location : Chicago, IL USA
Requisition ID : 1028055
Work Schedule : Monday-Thursday 7 : 00am-5 : 00pm
Posting Close Date : November 7, 2024
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, serving over 34,000 students and designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI), and a Hispanic Serving Institution (HSI).
UIC emphasizes cutting-edge research and a commitment to student success.
Description : Position Summary :
Position Summary :
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
The Learning Technologies Support (LTS) team is hiring an Extra Help full-time Information Technology Support Associate to lead a team of 30 undergraduate students responsible for providing in-person support to instructors using the technology in UIC's 190 centrally managed classrooms and ensuring the operational availability of UIC's 12 computer labs.
Duties & Responsibilities :
- Assist with hiring, mentoring, and disciplining of the Classroom Tech (CT) support student team.
- Provide daily supervision / scheduling and complete student payroll-related tasks.
- Provide ongoing training and development of the CT support student team.
- Instruct the use of streaming tools (Zoom and Echo 360) in conjunction with the IT / A / V equipment in classrooms.
- Develop instruction regarding IT / AV technical support for classrooms and computer labs.
- Improve IT / AV classroom troubleshooting documentation used by the CT student support team.
- Escalate technical support incidents to LTS AV support staff when needed.
- Perform other duties and participate in special projects as assigned.
Qualifications :
Minimum Qualifications
- High school diploma or equivalent.
- Any combination totaling one (1) year (12 months) from the following categories :
- College coursework in Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline.
- Work experience in IT-related functions such as hardware / software support, programming, network design, or closely related field.
- One year of IT / AV experience within Academic Technologies, supporting and delivering course-related instruction using technology solutions.
- Experience with a ticketing-based support system, enterprise communications programs, and file sharing / collaboration programs.
- Familiarity with UIC campus and knowledge of UIC’s classroom technologies.
- Demonstrated supervisory experience in a technical-based environment.
- Excellent communication and organizational skills.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates.
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