Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager to manage relationships with mid-market customers and ensure long-term retention.

Key Responsibilities

Manage a portfolio of large mid-market accounts, building trusted relationships with decision-makers and stakeholders

Drive adoption of solutions, ensuring customers achieve measurable ROI and business outcomes

Proactively monitor account health, identify risks, and develop action plans to mitigate churn

Required Qualifications

3+ years of Customer Success experience in a SaaS environment, preferably with mid-market or enterprise customers

Strong track record of driving retention and achieving NRR targets

Ability to build trusted, strategic relationships with senior stakeholders

Experience partnering cross-functionally with Sales, Product, and Marketing

Proficiency with customer success platforms; Planhat experience is a plus