Operations Manager: Nashville, TN

The Operations Manager for the Nashville, TN Regional Support Center manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties :

Other duties may be assigned by the branch General Manager :

Assists the General Manager in implementing branch policies and goals within the Operations Department.Effectively communicates the needs of the Operations Department to the other departments, such as Human Resources and Training.

Partners with Human Resources and Training to ensure thorough training of all assigned employees in the area of the client, company, government, and customer policies, procedures, and regulations.

Coordinate and / or conduct client / site-specific training and annual refresher training for security personnel, as well as meet corporate training standards.

Coordinates operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment;

creates action plans around key problem areas and constraints.Ensures that all contractual scheduled hours are met with a minimum of unbilled overtime.

Ensures that overtime costs are managed effectively within company targets.Works with Operations Managers to ensure that they are meeting all contractual obligations in regard to labor hours, reporting, and other contract specifications.

Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.

Oversees Operations Managers in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions.

Ensure complete customer satisfaction.Ensures the successful operational implementation of new contract start-ups, including personnel requirements, material, training, facility, and equipment needs.

Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.

Oversees payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.

Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.

Ensures employee grievances are heard and resolved and that personnel records are updated and accurate.Capably utilizes WinTeam to produce reports (such as Customer / Department Overtime, Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training detail reports) that require interpretation and action for effective business management;

support Operations Managers and Account Managers in WinTeam as needed.Responsible for Operations Managers, Account Managers, and security personnel seven days a week.

Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes.

All contacts / calls must be responded to promptly.

The Ideal Candidate

If you are an experienced Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Operations Manager for the Atlanta Regional Support Center.

Job requirements include :

Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and / or training;

or equivalent combination of education and experience.

• Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
• Valid State Driver’s License, CPR / AED / First Aid Certification.
• Available 24 hours per day and seven days per week.
• Over 50 percent of travel may be required to inspect assigned accounts / posts or corporate travel as needed.

We offer every employee from executive managers to administrative support to security professionals unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.