Manager, Loading Dock Operations

Manager, Loading Dock Operations

Congratulations on taking your first step towards embarking on a new adventure at Barclays Center! At Barclays Center, our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. We look for people who live and breathe events and have a passion for sports entertainment. Our success depends on people who are committed to our purpose and have an appetite for progress. If this sounds like you, come join our community!

Our Company Values

We understand that it's important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Job Summary

As Manager, Loading Dock Operations, you play a crucial role in the daily building operations of the arena through overseeing the use of the Barclays Center subterranean loading dock with the highest attention to detail.

The Barclays Center loading dock is one of the most complex operational environments in the venue. It is the entry point for every show, team, truck, and deliveryoperating under extreme time pressure and in tight quarters. The Manager, Loading Dock Operations owns this space. This role is responsible for running a safe, orderly, and efficient dock while balancing the competing needs of tenants, promoters, vendors, and internal departments. It requires sharp coordination, clear communication, and the ability to lead a team in a high-pressure, event-driven setting. The Manager, Loading Dock Operations is responsible for the critical logistics that power Barclays Center's 200+ events annually. From concerts to NBA / WNBA games, this role ensures that every truck, delivery, and vendor interaction is executed with precision and professionalism. The Manager oversees all dock traffic, mailroom functions, equipment, and support staff, serving as the central point of coordination between departments, tenants, and third-party vendors. The ideal candidate must be organized, have proven experience in managing a busy loading dock operation in a multi-use facility. A demonstrated ability to use technology such as QTrak, Open Dock, Microsoft Word, and Excel is required in creating and maintaining a schedule of deliveries. You will plan and implement associated work tasks as well as supervise the full and part-time staff to ensure proper completion.

Key Attributes for Success

This is not a desk job. The loading dock is fast-moving, high-pressure, and visible to every promoter and production team. Success in this role requires operational discipline, sharp coordination, and a calm presence under pressure.

While these insights may be select elements that define this role, they also represent the exciting challenges and opportunities that come with being an integral part of the Barclays Center team. If you're ready to embrace these realities and contribute to the creation of extraordinary live experiences, we invite you to explore the details of the Manager, Loading Dock Operations position. Together, we will set new standards in the live event industry.

• Eventful Overnights, Weekends and Holidays

The role demands your presence during Barclays Center Events, load-ins and load-outs. Given the dynamic nature of this schedule, weekends and holidays become integral to the job. There are 200+ different events that come through the loading dock and this specific area is the first entry point for every event. The loading dock is an extremely stressful and high energy area where every aspect must be fully executed.

Long days are not just a possibility; they are a reality. Be prepared for a schedule that will involve late nights and early mornings. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours.

The Manager, Loading Dock Operations, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events and deliveries to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success.

Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center.

Essential Duties & Responsibilities : What You Will Do

Candidate Profile : Who You Are

Key Competencies : Skills You Possess