Director of Customer Excellence

A company is looking for a Director, Customer Excellence.

Key Responsibilities

Lead and manage teams responsible for cross-functional capabilities within the Customer Success department

Continuously improve thought leadership and delivery excellence to enhance customer experience

Incubate new service offerings, such as Business Consulting, as business needs evolve

Required Qualifications

Experience in building and leading customer engagement / project management capabilities in a software vendor environment

Experience in building and leading business consulting or value discovery professional services capabilities

Ability and / or willingness to use the company's product

Operational excellence and a bias for action and speed

Player-coach capability to execute across various success functions