Senior Analyst, Customer Success

Job Description

Job Description

Title : Senior Analyst, Data and Analytics Customer Success.

Location : Remote, Troy, MI adjacent preferred

Reports To : Director, Data and Analytics Customer Success

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.

D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.

The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

The Role :

As part of J.D. Power's Customer Success team, your primary focus will be supporting data analytics advisory engagements with our automotive clients.

You will work with Client Directors and external clients on recurring advisory engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, residual values, profitability, promotion / incentives tactics and strategies, demand planning and market sizing.

Client engagements also cover distribution, inventory optimization, remarketing, and financial services in the very exciting, dynamic, and complex automotive industry.

The Impact You Will Have in This Role :

You will use data analytics to advise clients on improving their sales, pricing, residual values and go-to-market strategies by leveraging PIN and ALG's proprietary datasets, Business Intelligence platforms, and predictive analytics tools.

What You'll Be Doing in This Role :

• Work with J.D. Power Client Directors to maintain and grow customer relationships through data driven insights
• Provide comprehensive, in depth, data analysis, data visualization and advisory support to automotive clients
• Analyze and evaluate the automotive marketplace to identify areas of risk and opportunity for clients
• Interact with team members, and clients, with analysis supporting decisions related to automotive sales, pricing, and incentive tactics
• Proactively assist in determining client needs and help develop new analytical frameworks and solutions to satisfy those needs and grow the business

Qualifications of this Role :

• BA / BS degree in business or quantitative related field : Economics, Statistics, Engineering, Accounting, Mathematics, Biology, Computer Science etc. required
• Demonstratable experience working in financial or sales reporting, production or marketing planning, client management, or other professional roles requiring analysis
• Background in problem solving, data analysis, data manipulation and communication (written and oral) skills
• Significant experience / strength with MS Excel and / or large complex dynamic data sets, pivots, lookups, programming, macros, etc.

required as well as working fluency with MS PowerPoint (SQL experience a plus but not required)

• Ability to interact effectively with people and work in a collaborative, time sensitive, environment
• Consumer products and / or automotive industry experience preferred, but not required
• Consulting / professional services industry experience preferred, but not required

The Hiring Manager says :

Our team thrives on delivering high quality insights and analysis that powers every OEM's decision-making processes. If you're passionate about data and / or the automotive industry and are ready to make a significant impact with your analytical skills, we encourage you to apply.

Join us and be part of a firm that is shaping the future of automotive analytics.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways innovating and evolving in everything we do to support our colleagues and our clients alike and all in service of delivering data and insights that drive meaningful business impact.

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.

D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.

D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.

D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and / or disclosed to any company within J.

D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.

D. Power with your personal data. Such transfers may include for example transfers and / or disclosures outside the European Economic Area and in the United States of America.

If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies : J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.