IT Field Technician - Westchester/Hudson Valley

Position Summary : JOB SUMMARY

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

As the IT Field Service Technician on GoHealth's IT team, you will be tasked to deliver exceptional customer service while being responsible for the implementation and support at each of our GoHealth Urgent Care locations in your market and assisting other technicians in other markets across the USA.

This will include hardware and software troubleshooting, network and systems operations and telecommunications.

In addition to delivering IT Support services, technician will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors, site visits, installing equipment and testing / turn up through to first day support.

This will be a challenging position working in a fast paced and sometimes stressful environment with a focus around agile and rapid deployment.

Technicians will be expected to sometimes work nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets as needed.

JOB REQUIREMENTS

Education

High School Diploma or Equivalent required

Associates preferred

Computer / Network Certifications preferred

Work Experience

3 years Field Service Technician required

3-5 preferred

Licenses / Certifications

Valid US Drivers License with Insurable Driving Record required - Reliable Transportation

CompTIA A+ preferred

CompTIA NET+ preferred

Additional Knowledge, Skills and Abilities Required

• Proven work experience as a field service technician.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills.
• Ability to problem-solve, troubleshoot, and repair equipment
• Exceptional Customer Service and Training skillset

Additional Knowledge, Skills, and Abilities Preferred

In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 10, and Mac OS

Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.

Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)

Understanding of Information Technology Service Management (ITSM) concepts

ESSENTIAL FUNCTIONS

Professionally represent IT to the market using a Single Point of Contact mindset.

Provide service and customer support via Phone, Chat, Email and In-Person field visits.

Troubleshoot technology problems reported by users.

Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.

Build relationships and trust with Peers, Market Leadership, Leads, and Staff

Cooperate with technical teams and share information across the organization

Assume responsibility for customer satisfaction assuring excellent relations

Comprehend customer requirements and make appropriate recommendations / briefings

Perform all on-site activities related to installation, repair, maintenance, and decommissioning

Clear and effective written / verbal communications skills, with an emphasis on tracking and documenting details in applicable systems.

Manage a dynamic workload with competing priorities.

Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.

Operate vehicle in a safe manner

Proficiency in the Microsoft Office suite (Excel, Word, Outlook, Teams and PowerPoint)

Knowledge of hand tools and proper usage, including a digital multimeters and network testers

Provide feedback and leadership to team members to lead them effectively and help grow them for greater responsibilities.

INDCO

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.

The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement

About GoHealth Urgent Care

GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland / Vancouver, Texas and Virginia.

And all of these positions have one thing in common : flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations.

With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

Remote positions are also available.