Job Description
Job Description
Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision.
Family owned and operated; the Snell family began serving the Dallas community in 1973.
The position of Receptionist will consist of overseeing the reception area as well as assisting the General Manager and Sales Manager with the acquisition of new car orders and other requests;
to continually work as a team to maintain consistently high standards and to achieve a Customer’s Completely Satisfied attitude.
i.e. : Greet or acknowledge every customer; help fellow employees; keep a professional environment by maintaining a clean well-organized workplace, and whatever it takes to get the job done and have satisfied customers.
Requirements
- Need to be at work on time dressed professionally and suitable to represent Riverside Ford.
- Perform all assigned duties daily to the standards and specifications of the factory and dealership, such as covering the switchboard, greeting customers, light clerical duties;
as well as maintaining a neat and orderly waiting room, coffee bar and work area.
- Attend any training or functions required including online via the web, on site at the dealership.
- Is proactive in deescalating client concerns and deescalating concerns to the proper person if necessary.
- Willing to cross train as needed between Cashier / Loaner Coordinator / Front desk Receptionist / Service Receptionist
- Possesses the ability to effectively communicate over the phone and in person to clients, peers and supervisors
- Is thorough in documenting client concerns and requests in appointment making process
- Is prompt in answering phone calls on the first ring while able to be present and multitask
- Ensures voicemails left for the service department are responded to in a timely manner
- Follows the set schedule provided
- Maintains necessary service desk supplies
- Gives a months’ notice for planned days off and understands that it must be approved by direct manager
- Possesses an eagerness to constantly learn and be open to possibilities change.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays & paid time off
- Vision insurance
- Earn vacation hours after 90 days
- Aggressive Employee Referral Program
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