Implementation Consultant

JOIN OUR PROHANA

Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community.

Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission : Empowering Hawaii Employers to Succeed.

IMPLEMENTATION CONSULTANT

After the sales team welcomes a new client partner, our Implementation team steps in. Their goal is to seamlessly implement new clients and make sure service teams are set up for success.

To do this, they help new clients with platform setup and training. They capture employee data, enroll worksite employees in benefits, and stand should-to-shoulder with clients to ensure they have a successful first payroll.

You'll be the first and main point of contact during their onboarding journey post-sales, providing awareness of their onboarding milestones and learning experiences on our services and products.

This role will simultaneously manage multiple client implementations with varying due dates, collaborating with client contacts and internal departments to ensure a successful onboarding experience that results in a warm transfer to their service team.

This role executes all onboarding responsibilities for small business client groups, including :

• Own client engagement and coordination for the entire implementation lifecycle.
• Conduct employee onboarding & implementations, user level training, system setup, configuration, and demonstrations of core and add-on products.
• Through thoughtful, curious client listening and engagement, demonstrate in-depth working knowledge and understanding of the following : ProService's contractual conditions & service standards / expectationsHMRS product knowledge & technical functionality to identify technical solutions to ensure timely and accurate configurations that meet client satisfaction and adoption.

Various HR topics including payroll, HR compliance, basic time & attendance, insurance programs (healthcare and workers' compensation)

WHAT WE'D LIKE FOR YOU TO HAVE

• 3+ years of customer service experience in a fast-paced, professional, business environment that required strong attention to detail.
• Prior experience in HR, payroll, benefits, and / or general business administration is a plus.
• Proficient with Excel, Word, and Google Applications.
• Ability to effectively communicate one to one, and in small or large groups.
• Passion for providing exceptional customer experiences that provide satisfaction and results that serve to the client's needs while being mindful of the operational impact to maintain expectations.
• Ability to establish partner relationships and be visible and accessible.
• Strong organizational skills : Ability to plan, organize, and schedule in an efficient productive manner.
• Effectively able to juggle multiple projects while focusing on key priorities.
• Confident in judgment and decision making.
• Ability to understand and absorb complex, new information rapidly.

WHY YOU'LL LOVE PROSERVICE

• Our PROhana . Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our reviews.
• A commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidays and PTO, paid parental leave, student loan repayment assistance and 401k match are just a few of the ways we demonstrate our commitment to our PROhana's physical, mental and financial well being.
• Professional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally first.
• At ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience!) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from them!

ProService Hawaii