Call Center Customer Service Representative

Randstad
San Diego, CA, US
$24 an hour
Full-time

Job Description

Job Description

Our client is a leading healthcare company with an urgent need for appointment schedulers in San Diego, CA! This position is a 6-month assignment to start, but is likely to extend or convert to perm based on performance.

This position is full-time (40 hours / week), and candidates must be able to work any day of the week with any 2 days off, no exceptions.

Details :

  • Pay Rate : $24 / hr paid weekly
  • Start : 12 / 2 / 2024 - 6 month assignment to start, potential to convert or extend based on performance
  • Location : San Diego, CA 92123
  • Schedule : 8am-5pm, candidates must be available to work any day of the week
  • This group does work holidays, but not during training (first 8-10 weeks)

Responsibilities :

  • Handles inbound calls (inquiries, complaints, members needing additional assistance)
  • Places outbound calls (follow up on account status, complaints, etc.)
  • Direct calls for further problem resolution if necessary
  • Navigate appointment scheduling software to confirm, schedule / reschedule patient appointments
  • Captures patient / member information and enters data into electronic medical records systems

Qualifications :

  • 1 year minimum in a call center environment
  • Typing 40wpm
  • Microsoft Office proficiency (Excel, Word, Outlook, Teams)
  • Medical terminology is preferred
  • High School Diploma / GED

Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!

Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

r n r nWe can’t wait to tell you all about it!

6 days ago
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