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Tru Baltimore Inner Harbor East - Front Desk Agent

Tru Baltimore Inner Harbor East - Front Desk Agent

Aimbridge HospitalityBaltimore, MD, US
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Tru Baltimore Inner Harbor East - Front Desk Agent

Join to apply for the Tru Baltimore Inner Harbor East - Front Desk Agent role at Aimbridge Hospitality

Overview

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Responsibilities

  • Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

Qualifications

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

    • Benefits

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    • Employment type

  • Full-time

    • Job function and industry

  • Management
  • Hospitality

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    Tru Baltimore Harbor • Baltimore, MD, US

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