Manager, Sales Operations

In this role, the Manager of Sales Operations will : Develop, enhance and reinforce strategic analytics tools and processes.

• Assist in the establishment, reinforcement and socialization of key performance indicators that reflect strategic vs activity metrics
• Ensure respective data analytics tools are aligned with strategy and market dynamics
• Continually explore solutions and recommend ways to improve on tools and resources
• Explore and implement Generative AI solutions

Drive Commercial Excellence Through Data Analytics Training and Adoption :

• Establish training curriculum that aligns with sales strategy and contains both tactical and practical applications
• Facilitate training as key elements of onboarding, phased learning, regional meeting and on-demand requests
• Ensure commercial excellence and adoption through analysis and proactive engagement to ensure compliance
• Evaluate Customer Allegiance Score (CAS) detractor trending, coordinate workflow and be responsible for pull through for North America commercial team

Provide data analytics to support business and reporting needs :

• Meet the needs and timelines for distribution and explanation of respective Sales Analytics
• Handle routine reviews and communications (, Daily Sales, Funnel Health, Win Rate, PowerBI and Key Performance Indicator metrics...)
• Recognize the need and meet the demands for Marketing Analytics
• Respond to additional data analytics requests from leadership and field sales team members

Ensure Sales Operations Communication and Collaboration : This will include but is not limited to :

• Proactively engage with EU and International teams to standardize reviews and processes
• Maintain an accurate pulse through routine co-travel and routine collaboration with salespeople
• Collaborate with SDG aligned initiatives to pull through aligned initiatives
• Work closely with training team and CRM Administration to remain aligned on funnel health and critical initiatives
• Continue the Deshae and Edward show to drive positive culture and bring meaningful updates to the team

Compensation and Benefits

The salary range estimated for this position based in California is $112, $168,

This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy.

We offer a comprehensive Total Rewards package that our colleagues and their families can count on, which includes :

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount