Employee Assistance Program (EAP) Care Coordinator

Job Description

Job Description

Who We Are :

Job Description : Union EAP Care Coordinators play a crucial role in promoting employee well-being and ensuring access to confidential counseling and support services. These Care Coordinators help provide confidential services to employees who need help managing personal difficulties or life challenges including, but not limited to, substance misuse and trauma exposure. Many of the locals consist of members including pipe fitters, welders / fabricators, and sheet metal workers. The ideal candidate will have a background in counseling or social work, strong organizational skills, and a passion for supporting individuals in need. The Care Coordinator reports to the Union EAP Lead Care Coordinator.

Responsibilities :

• Administer the Employee Assistance Program (EAP) to ensure timely access to counseling and support services for members and their eligible family members.
• Participating in fully funded Crisis Response Team travel to Union Locals in the United States when on-site support is necessary.
• Have experience speaking on the phone with people in need of support.
• Collaborate with Union EAP dispatchers to ensure immediate and best member assistance.
• Serve as the primary point of contact for members seeking assistance through the EAP, providing confidential intake, assessment, and referral services.
• Coordinate and schedule counseling appointments with qualified mental health professionals or external EAP providers as needed.
• Follow policies and procedures regarding workflow.
• Maintain accurate and confidential records of EAP interactions and services provided, ensuring compliance with privacy regulations and company policies.
• Become a subject expert for topics related to mental health, stress management, family integration, and other relevant areas.
• Monitor trends and patterns in EAP utilization, identifying opportunities for program enhancement or expansion to better meet the needs of members.
• Stay informed about best practices end emerging trends in employee assistance programs and mental health support services.

Qualifications :

Job Type : Full-time

Benefits :

Schedule :

Experience :

Work Location : Remote (MUST RESIDE IN ARIZONA)